Engie reviews: Give your feedback

Kastanie

Just quickly updating...

Requested to switch on 8th March
Got a welcome pack emailed on 9th March
Heard nothing til 20th March when I got an email to tell me my switch had been cancelled at my request (???)
Panicked because I thought someone had nicked my details and cancelled on my behalf
Turns out that the 2019 fixed deal I'd selected isn't compatible with my economy 7 meter (which I didn't know I had) so Engie had cancelled on my behalf!
So...asked for details of products that are compatible with economy 7 meters! They will get back to me within 5 days...

Shakin_Steve

Shakin_Steve wrote: »

I switched online last night, I went for the 2019 fix. Got emails this morning with a link to view account online and a welcome pack. Their literature promises much, but doesn't everyone's? I will keep you updated on the process. This is the first time I've gone outside the big six and, I must admit, I am a bit nervous. £120 a month is a sizeable amount to me, and I can't afford for them to mess it up.
At least I have you knowledgeable guys to come to if it goes pear shaped.

Got an email today telling me that my electricity was switching on 25/04 and to provide an electric meter reading five days either side. The full letter was delivered to my inbox on their site.
Gas will take longer, apparently. All ok so far.

Shakin_Steve

Entered my electricity reading on the site today. Accepted first time and already showing in meter reads.

always_sunny

I am thinking of switching too... what is the risk of going with these companies?
Surely they won't cut electricity and gas? :eek:

System

always_sunny wrote: »

I am thinking of switching too... what is the risk of going with these companies?
Surely they won't cut electricity and gas? :eek:

Your supply is protected by Ofgem. If a supplier goes bust then Ofgem will appoint a Supplier of Last Resort to take over your supply. Under the terms of what is known as the Consumer Levy, Ofgem will also protect your credit balance.

Whilst there is precedent, there are no guarantees that you will remain on your present tariff terms. That said, there would be an outcry if this didn't happen given what Ofgem did when GBEnergy went bust.

In sum, the risk is purely one of poor billing and poor customer service but that applies to all suppliers.

Shakin_Steve

First direct debit taken on time, meter reads all showing on their site, just waiting for my first bill.


I had cause to ring their customer services last month (four digit gas meter and five digits to enter on their site). I got straight through and it sounded to me like there was just a couple of girls in the office waiting to answer the phone. We had a good chat about the weather, etc., and they sorted it out for me.
Guess they don't have many customers yet.

I was actually going to leave a terrible review so I can keep customer services all to myself

skintsaver_2

Does anyone know if I can have a payment card with these? I currently have a payment card for SSE and I pay £40 per month for each fuel which suits us brilliant so would like to do this with Engie

System

Been looking at this company as could save us £30 a month apparently compared to what Sainsburys Energy now want to charge us....should I change? Has anybody got any more recent feedback?

Tight_Tyke

I switched to Engie Energy having found the deal on MSE and have now received my first bill, to say that I am appalled is an understatement and I have found it necessary to raise a complaint with the company.

The issue is with the gas usage calculation, the bill shows 229m3 used from my own readings which I obviously agree with.

However the problem is with the conversion to kWh. The bill states that “Energy usage is calculated from your gas consumption using a standard industry formula:
Units consumed (m3) x Volume Correction x Calorific Value / 3.6 = [FONT=&quot]Usage (in kWh)[/FONT]
[FONT=&quot]For example: 100 x 1.02264 x 39.2 / 3.6 = 1114 kWh[/FONT][FONT=&quot]"
[/FONT]
[FONT=&quot]What it doesn’t say is that the calorific value varies (I am personally aware that it does having paid energy bills for the last 45 years) but most damning of all it doesn’t say what calorific value, i.e. the current one, has been used to calculate the bill.[/FONT]

[FONT=&quot]Consequently, the customer has no idea whether the bill is a rip off or not and is unable to calculate the cost of gas used. Whoever designed a bill which fails to include the current calorific value is downright incompetent, the whole episode creates a very poor impression of Engie when they are unable to produce an intelligible bill.

[/FONT] [FONT=&quot]So beware Engie customers, make sure you check your bills thoroughly and raise a complaint if necessary! :mad:
[/FONT]

System

Tight_Tyke wrote: »

I switched to Engie Energy having found the deal on MSE and have now received my first bill, to say that I am appalled is an understatement and I have found it necessary to raise a complaint with the company.

The issue is with the gas usage calculation, the bill shows 229m3 used from my own readings which I obviously agree with.

However the problem is with the conversion to kWh. The bill states that “Energy usage is calculated from your gas consumption using a standard industry formula:
Units consumed (m3) x Volume Correction x Calorific Value / 3.6 = [FONT=&quot]Usage (in kWh)[/FONT]
[FONT=&quot]For example: 100 x 1.02264 x 39.2 / 3.6 = 1114 kWh[/FONT][FONT=&quot]"
[/FONT]
[FONT=&quot]What it doesn’t say is that the calorific value varies (I am personally aware that it does having paid energy bills for the last 45 years) but most damning of all it doesn’t say what calorific value, i.e. the current one, has been used to calculate the bill.[/FONT]

[FONT=&quot]Consequently, the customer has no idea whether the bill is a rip off or not and is unable to calculate the cost of gas used. Whoever designed a bill which fails to include the current calorific value is downright incompetent, the whole episode creates a very poor impression of Engie when they are unable to produce an intelligible bill.

[/FONT] [FONT=&quot]So beware Engie customers, make sure you check your bills thoroughly and raise a complaint if necessary! :mad:
[/FONT]

I wish you well with this one. Your supplier is not the only one not showing the actual CV that has been used. Of note, BG asked for a derogation from this requirement on the basis that this level of detail was not of much interest to consumers. Ofgem did not grant it. Personally, I think that the lack of detail is a breach of the SLC requiring suppliers to provide an explanation of the calculation used to account for temperature; pressure etc on bills. I am not sure that Ofgem are that bothered.