Shakin_Steve wrote: »
I switched online last night, I went for the 2019 fix. Got emails this morning with a link to view account online and a welcome pack. Their literature promises much, but doesn't everyone's? I will keep you updated on the process. This is the first time I've gone outside the big six and, I must admit, I am a bit nervous. £120 a month is a sizeable amount to me, and I can't afford for them to mess it up.
At least I have you knowledgeable guys to come to if it goes pear shaped.
always_sunny wrote: »
I am thinking of switching too... what is the risk of going with these companies?
Surely they won't cut electricity and gas? :eek:
Tight_Tyke wrote: »
I switched to Engie Energy having found the deal on MSE and have now received my first bill, to say that I am appalled is an understatement and I have found it necessary to raise a complaint with the company.
The issue is with the gas usage calculation, the bill shows 229m3 used from my own readings which I obviously agree with.
However the problem is with the conversion to kWh. The bill states that “Energy usage is calculated from your gas consumption using a standard industry formula:
Units consumed (m3) x Volume Correction x Calorific Value / 3.6 = [FONT="]Usage (in kWh)[/FONT]
[FONT="]For example: 100 x 1.02264 x 39.2 / 3.6 = 1114 kWh[/FONT][FONT="]"
[FONT="]What it doesn’t say is that the calorific value varies (I am personally aware that it does having paid energy bills for the last 45 years) but most damning of all it doesn’t say what calorific value, i.e. the current one, has been used to calculate the bill.[/FONT]
[FONT="]Consequently, the customer has no idea whether the bill is a rip off or not and is unable to calculate the cost of gas used. Whoever designed a bill which fails to include the current calorific value is downright incompetent, the whole episode creates a very poor impression of Engie when they are unable to produce an intelligible bill.
[/FONT] [FONT="]So beware Engie customers, make sure you check your bills thoroughly and raise a complaint if necessary! :mad:
...checkout-free supermarket store
Plus what to do if you're a victim
The Body Shop, Holland & Barrett etc