PAYG Credit Just Disappeared!!

Pitchshifter

I have a basic PAYG Nokia for emergencies that I keep in the car. I topped it up online last year with £15 of credit. Made 1 or 2 calls and I still had over £14 left the last time I checked. Now it has insufficient credit to connect a call (25p). Does EE have a cut off point where it just deletes your remaining credit if you don't use it within certain time limits? I've had a look at the T&Cs but can't find this detail. Anyone familiar with EE Pay as you go?

Browntoa

Normally 6 months inactivity , no calls made or received

Pitchshifter

So if you just receive the odd call to the phone you get to keep YOUR money?

[Deleted User]

Browntoa wrote: »

Normally 6 months inactivity , no calls made or received

Yep, they cut off my wifes emergency (and only ) phone a year or two back.

Just pop into an EE shop and they'll reactivate it for you, the credit should still be there.

[Deleted User]

Pitchshifter wrote: »

So if you just receive the odd call to the phone you get to keep YOUR money?

See my post below yours.


If they didn't deactivate numbers that haven't been used for over 6 months then we would already be out of new numbers to issue.

Pitchshifter

It's not deactivated, but the best part of £14 seems to have gone from the account. I'm positive I didn't make any calls totalling that much.

Pitchshifter

Browntoa wrote: »

Normally 6 months inactivity , no calls made or received

Thanks Browntoa, are you sure about this, that they can just take credit off the account?

[Deleted User]

Pitchshifter wrote: »

Thanks Browntoa, are you sure about this, that they can just take credit off the account?

I think he means the same as myself as regards the phone being deactivated.

As it happens this is from yesterday:

http://www.telegraph.co.uk/finance/personalfinance/money-saving-tips/jessicainvestigates/9971576/The-problems-with-pay-as-you-go-mobile-phones.html

Are you sure the number is still active?

Neil_Jones

Colin_Maybe wrote: »

As it happens this is from yesterday:

http://www.telegraph.co.uk/finance/personalfinance/money-saving-tips/jessicainvestigates/9971576/The-problems-with-pay-as-you-go-mobile-phones.html

That article is from April 2013. But its advice is still generally valid - most PAYG numbers will disconnect on average after six months if you don't use them.

Pitchshifter

Colin_Maybe wrote: »

I think he means the same as myself as regards the phone being deactivated.

As it happens this is from yesterday:

http://www.telegraph.co.uk/finance/personalfinance/money-saving-tips/jessicainvestigates/9971576/The-problems-with-pay-as-you-go-mobile-phones.html

Are you sure the number is still active?

Yes I can receive calls on it. Called it from my landline, and had a strongly worded conversation with myself.

eDicky

Pitchshifter wrote: »

Thanks Browntoa, are you sure about this, that they can just take credit off the account?

There's a difference between the deactivation of service after a certain period of non-use (e.g. 6mths), and the disappearance of credit on a phone service which remains active, which is what appears to be happening here.

Some MVNOs delete your unused credit after a certain period, some 90 days, but if EE has started doing this with their PAYG it would be remarkable. You need to check with them what happened to your credit.