Sainsbury's Travel Insurance being difficult...

pcdale

Hi
I had to cancel a foreign holiday as my son was ill and required hospital treatment two days before departure.

The holidaycompany (Inghams Travel) I booked through do not issue a final booking invoce but send out and Itinery and E-Tickets as proof of final payment.

Inspite of supplying Sainsbury's Travel with a cancellation invoice which shows the total amounts paid , the amount refunded by the holiday company (10%) and the cancellation charge (90%) which was issued the day before departure I have received a letter stating that the claim cannot be dealt with until they receive a final booking invoice.
Having spoken to them regarding this they were ,to be polite , totally disinterested with the dilemma. Having spoken to the travel agents they are at aloss as to why this booking invoice is needed too,they cannot issue one and it will require me to speak to their accounts dept to try to get proof of payment.

I will be speaking to Sainsbury's again next week. Does anyone have any suggestions regarding this absurd situation.

Regards Pete

RibAd

I don't think it's absurd.

you're providing them with a Cancellation Invoice when they want a BOOKING INVOICE.

They want proof that you had the holiday booked before the event took place.

All you're proving is that the holiday was canx 1 day before departure. You could have booked the holiday that same day!

Surely a holiday company would have heard of a booking invoice???????

Travel_Insurance_Expert

Sorry to hear about your Son's illness, I hope that he has now fully recovered.

It is difficult when different companies use different names for documents that they both need for their work.

The insurance company needs the date that you first booked the trip to compare with any dates relating to your son's illness. This is to ensure that you were not aware of anything you should have declared.

A "booking invoice" will have this. As times change documentation changes. If you explain to the Tour operator what you want and why you want it, they should be able to help. If you have any emails, print offs payments dates on bank or credit card statements these can be shown to the claims handlers.

Your Tour operator if they cannot produce a specific document, may be kind enough to be able to write a "to whom it concerns " note to advise the various dates of contact and payment which they will have on their system.

Good luck