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where to buy TV with decent guarantee

funnymonkey
funnymonkey Posts: 260 Forumite
Part of the Furniture 100 Posts Name Dropper Combo Breaker
in Phones & TV
Hello.
I have been having so much trouble with john lewis totally cocking up my order for a tv and wish to buy elsewhere,
Can anyone recommend an electrical retailer who can give good customer service and a decent worthwhile guarantee that is honoured should the tv ever go wrong?
Thank you
«1

Comments

  • sysadmin
    sysadmin Posts: 205 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Richer Sounds offer 6 years with Tvs
  • teddysmum
    teddysmum Posts: 9,533 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    edited 10 January 2017 at 4:35PM
    sysadmin wrote: »
    Richer Sounds offer 6 years with Tvs
    They do charge for warranties on some of the cheapies.
  • funnymonkey
    funnymonkey Posts: 260 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Im looking at a more expensive tv...how is richer sounds customer service please
  • brewerdave
    brewerdave Posts: 8,982 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    funnymonkey wrote: »
    Im looking at a more expensive tv...how is richer sounds customer service please

    In my limited experience, Richer Sounds Customer service is excellent - I had a faulty 32" TV under their extended warranty a couple of years ago and it was sorted in less than a week.:)
  • Susan1942
    Susan1942 Posts: 1,510 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I bought a You View Humax box from Richer Sounds and I was very impressed with their customer service .
    When I was buying a Samsung TV earlier the same year John Lewis price matched the Richer Sounds deal. The deal came with free delivery and a 5 year guarantee. At that time Richer Sounds was an unknown to me. Later my Son told me that they are an excellent company. He is a musician and he bought hi fi and other equipment from them. I think they have rooms where you can in and listen for sound quality etc.
    I have been very pleased with anything I have bought through John Lewis. You may just have been unlucky.
    Which rate both of these companies very highly in their customer service gradings Sue
  • Soot2006
    Soot2006 Posts: 2,185 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Just got a new 48inch Smart TV from Richer Sounds - good service (they didn't sell us the most expensive model, asked about room size and things like that). 6 years warranty.

    We were happy with the last one too!
  • Bykerlass
    Bykerlass Posts: 941 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Richer Sounds offer excellent service, extremely knowledgeable too.
    I USED TO BE INDECISIVE BUT NOW I'M NOT SO SURE!

    Rich people tell you that money doesn't bring you happiness just so the poor people don't feel jealous.
  • victor2
    victor2 Posts: 8,413 Ambassador
    Part of the Furniture 1,000 Posts Name Dropper
    Another vote for Richer Sounds.
    Very knowledgeable staff and good warranties.
    I bought a 50" TV and various other bits from them a few years back. The salesman was extremely helpful, even to the point of telling me to order what I had decided upon through their website to get free delivery, where if I ordered it in the shop, I would have to pay for delivery. Don't know if that meant he lost some commission, but I did as advised. :)

    I’m a Forum Ambassador and I support the Forum Team on the In My Home MoneySaving, Energy and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. 

    All views are my own and not the official line of MoneySavingExpert.

  • RichardD1970
    RichardD1970 Posts: 3,797 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    And another vote for Richer Sounds, wouldn't go anywhere else.
  • DCFC79
    DCFC79 Posts: 40,644 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    funnymonkey wrote: »
    Im looking at a more expensive tv...how is richer sounds customer service please

    Just google for an answer.

    You will find they are good.
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