Which gas and electric supplier has the best user experience?

Anthorn

novelty-socks wrote: »

I'm looking to switch my gas and electricity to a new supplier. I'm currently on an ancient variable tariff from Co-Op Energy that's a long way off being the cheapest option.

I'm keen to save money, but I've also had my fair share of crappy customer experiences with utility companies. The Co-Op's botched IT upgrade a while back was also a disaster. So, as well as saving some money, I'm looking for a supplier with a killer online user experience.

I want managing my account to be as quick and easy as hailing an Uber, checking my investments in Nutmeg or getting directions on Google Maps. I don't ever want to have to pick up the phone and speak to someone.

Does your supplier make it this easy to manage your account online? If so, who are they?

OVO got the highest customer satisfaction result in the 11 year history of the Uswitch awards and scooped 11 of the 12 Uswitch awards.

I'm currently with Peterborough Energy /OVO and they do fall over themselves to help. But in reality I haven't found anything to complain about.

On the other hand OVO is not the cheapest you can get.

Here's what OVO says about winning the Uswitch awards:
https://www.ovoenergy.com/about-ovo/media-centre/press-releases/2016/november/ovo-wins-11-out-of-12-categories-at-uswitch-awards-again.html