Personal Injury Claim - "Exited the portal" - Help!

lucyjt

Hi,

Apologies if this is in the wrong thread (I couldn't find anything that matched).

I am currently going through a personal injury claim and have received a letter from my solicitors saying that my "claim has exited the streamline portal" and my case has now been transferred to a Paralegal.

I'm the type to worry and tried to google it - but it's making me even more confused. Does anyone know what this means?

Quentin

Whenever you get correspondence you don't understand from a solicitors you should always query it with them and don't end the conversation till you are happy you do understand.

This message is nothing to worry about.

It looks like your claim is now on a straight forward path and is being dealt with routinely by a specialist legal member of the team rather than a full blown solicitor

lucyjt

Thank you! I'm going to give them a call in the morning just to be sure

OnanTheBarbarian

All injury claims are submitted via the "claims portal" and the compensating insurers then have 15 working days to respond to the claim indicating an admission of liability and if this happens, the claim remains in the portal and your solicitor then will get a medical report instructed to support your claim.

If the other side do not respond within 3 weeks the claim drops out the portal. Likewise, the compensating insurers can pull the claim from the portal if there is a dispute on liability or if they are going to need more than 3 weeks to complete their enquiries.

If the claim is pulled from the portal, the compensating insurers then get up to 3 months to investigate the claim before any court proceedings could be commended.

At this stage it is probably nothing to worry about, but best speaking with those who are actually dealing with your claim and know the individual circumstances.

Essentially, by the claim being removed from the portal, it just got more expensive for the third party insurers as increased costs are payable now to your solicitors.

Crazy_Jamie

As Onan says, there are a number of reasons why claims may exit the portal, and it's not inherently anything to worry about. Contact your solicitor and they'll tell you exactly why the claim has dropped out, but essentially your claim will still be fundamentally continuing as before, it's just that it's now following a slightly different process.