Swapping SIM numbers when both with EE

Middlestitch

I have a long-standing PAYG number I want to keep, plus a SIM-only one-year contract taken out a couple of months ago. I'd like to swap the two numbers, keeping my old PAYG number but using the vastly better rates offered by the contract. I won't need to keep the newer contract-related number.

I don't want to cancel the contract early (too expensive) and there was no option when I bought the SIM contract to simply carry on using the existing number.

I'm sure I've seen an explanation of how to do this somewhere on MSE, but now I need it I can't find it! Please could anyone help? EE Livechat can't help because agents 'aren't trained to handle PAYG queries'.

Many thanks.

Jon_01

You could get the PAYG number transferred to contract acc, but it would close the PAYG acc.

You can either ask EE to move it, or if they don't do that. Get the PAC, move to another networks PAYG, get the PAC for that and move it to the contract acc.

There is no way to swap numbers. As soon as you move a number the acc is closed. There's no work a round, it's the way the systems on all the networks are programmed.

[Deleted User]

According to this link they should be able to transfer your PAYG number on to your contract phone no trouble. Perhaps you just got a poor agent.

Middlestitch

Many thanks to you both. Colin, could you please give the link you refer to?

[Deleted User]

Middlestitch wrote: »

Many thanks to you both. Colin, could you please give the link you refer to?

Sorry about that:

https://community.ee.co.uk/t5/4G-and-mobile-data/Transfering-numbers-between-contracts/td-p/270368

It's the post marked as the solution, the only difference is that their numbers were both on contracts but the solution was to pass the expiring contract number to a PAYG (which you already have so can skip that bit) and then to ask for that number to be transferred to their present contract.