Halifax / TSB / Lloyds / BOS - phone authentication

amanita

Kim_13 wrote: »

I added a new payee on TSB the other day and wasn't even asked to complete it!

Edit: This was via app but I'm sure that I've been asked to complete it via app before.

Yes- when you first set up the app you had to do the phone thing. This means that they now consider your app secure enough to make new payees.

HBOS/Lloyds/TSB is to my knowledge the only system that lets you set up payees with a single step like this (no, Smile/Co-op doesn't count, these are one off no-reference payments).

JustAnotherSaver

Well at least i'm not alone

Regards the app, do you need a mobile signal? Or is it over WiFi?

With Santander i need a mobile signal which is a PITA at times because my signal at home is very hit & miss.

xylophone

I have BT landline and find that the phone rings once, pauses, then rings again - I always wait for the second ring.

northwalesd

karlie88 wrote: »

After first ring is fine.

It's when you answer within the first ring. Try it next time, stand by the landline, press submit on your laptop/tablet to generate the code and answer swiftly.

When I say 'after' first ring I mean as the first ring is sounding, however I will listen out next time I set up a payment.

amanita

JustAnotherSaver wrote: »

Well at least i'm not alone

Regards the app, do you need a mobile signal? Or is it over WiFi?

With Santander i need a mobile signal which is a PITA at times because my signal at home is very hit & miss.

No, Lloyds based, Coop based, Barclays, HSBC based and Nationwide only need WiFi.

I'd be surprised if Santander really did need signal unless it's sending SMS messages, which it may do.

JesseJames_2

Yes, I get this too.

Just set up a payee with the TSB this evening, and it did the same.
Left it a minute or too on the same 4 digit web screen and they phoned again.

It seems the quicker you answer the call the more likely it is dead..

beefturnmail

Yes - I get the same

firsttimemover

Yes, I get the same too, I haven't managed to get it successfully through to the landline for a long time, no matter how many rings I pick up after and I've never had it ring back either, there is just never anything at the other end of the line. I thought it was just me!

Do Lloyds group reps frequent this board? Definitely sounds like an issue they should be looking in to...

joncombe

Yes I have also had this. It is not just you!

beefturnmail

Better than Tesco's, which rattles through the code at the speed of light - not sure how a 90 year old would manage.