BT monthly Broadband Usage incorrect?

chelbo1239

Hello,

I've been with BT Broadband for 9 years and never really had a problem with them.

Yesterday I received an email telling me I had used almost all of my monthly Broadband Usage up (within 5 days!)
I logged onto my account and it said:

You have used 89.97 GB of your monthly 90 GB allowance and have 0.03 GB. Your average monthly usage is 28.16 GB.

There is no way I have used that much in 5 days, especially when I've only used one tablet for casual browsing!!
I've phoned BT (after been switched between 6 people on live chat) and they accused me of handing my Wifi password out, and said they will charge me extra per GB that I use this month.

Is there anything I can do?

Weewdy

Firstly i would change your wifi password just incase someone has got hold of it.

I would then get a reading of how much you have used, dont use for 24 hours and see what happens.

chelbo1239

Thank you for your reply.
I will change my wifi password, but I've never gave my password out (and all my neighbours are 80+).

It's worth a try though!

[Deleted User]

If you have an iPad then this site may help you (presuming the data usage was via your tablet):

http://devicehelp.optus.com.au/web/apple-ipad-mini/connectivity/data-usage/checking-data-usage-on-my-device/

For Android:

http://www.tomsguide.com/us/monitor-data-usage-android,news-21226.html

For a Win 10 tablet:

https://www.cnet.com/uk/how-to/monitor-your-data-usage-in-windows-10/

lee111s

Get an unlimited package.