Virgin Media and moving house

johnnydude84

Hi - I am a current virgin media broadband customer and moving house to an area not supported by them.

Is it correct I have to pay off the remaining contract?

I understand the contract is tied to the current house but they offer a service to move the contract over and because they do not support the area I am then punished? Doesn't seem fair to me.

I am a willing and wanting customer of their service so I don't understand why I am having to pay up.

Is there any way around this?

lee111s

Yes you do. You agreed to buy a service for a set period of time and you're the one that's chosing to end that agreement.

johnnydude84

I don't want to end the agreement, I am being left with no choice but I do understand where you are coming from.

[Deleted User]

johnnydude84 wrote: »

I don't want to end the agreement, I am being left with no choice but I do understand where you are coming from.

You're the second person this week alone with this issue and unfortunately the answers no different. Wish I could say otherwise but you're stuck with it.

johnnydude84

yeah fair enough, just thought it would be worth checking with you guys in case there is a workaround. thanks.

lee111s

johnnydude84 wrote: »

I don't want to end the agreement, I am being left with no choice but I do understand where you are coming from.

Appreciate that but whether you want to or are forced to, it's not Virgin's problem. Sorry if I come across harsh but that's just the way it is I'm afraid. Been "stung" myself previously for a similar thing.