Credit card returns

Valli

It's not just credit cards, they refund according to original method of payment, so if purchased using a gift card they refund to gift card.
Sometimes, where there is no receipt, they will also refund using a gift card.

samwardill

Valli wrote: »

It's not just credit cards, they refund according to original method of payment, so if purchased using a gift card they refund to gift card.
Sometimes, where there is no receipt, they will also refund using a gift card.

Yes this is fine and understood but these days they expect the exact credit card used and they expect the cardholder to be present. The former is understandable given recent changes in credit card fee structures but may be impossible (especially in the case of faulty goods where more time has lapsed). The latter is totally unnecessary and is an obstruction of legal rights.

T0mmyh

Your not actually allowed to refund onto a different card.

We got a rather snotty letter at work telling us it's against the banks t&c's to issue a refund against a card you haven't taken a payment against, and that if we continued to do this they would cancel our banking account.

We in the scheme of things take very few card payments compared to a large retailer.

So it might be inconvenient to you but I believe it prevents money laundering.

samwardill

T0mmyh wrote: »

.

So it might be inconvenient to you but I believe it prevents money laundering.

Nothing to do with money laundering. It is just about preventing low level abuse (churning spend from higher fee to lower fee cards).

Did they point out that no pin or signature was required for a refund?

peachyprice

I don't know why you think this is something new, it's always been.

There are two reasons, fraud as mentioned above and also a cost factor. If you use a different card for refund the merchant will get charged an additional transaction fee.

System

samwardill wrote: »

Yes this is fine and understood but these days they expect the exact credit card used and they expect the cardholder to be present. The former is understandable given recent changes in credit card fee structures but may be impossible (especially in the case of faulty goods where more time has lapsed). The latter is totally unnecessary and is an obstruction of legal rights.

Card refunds where I work require a signature , how can someone else sign ?

There is a simple solution OP pay by cash !

Stevie_Palimo

samwardill wrote: »

Yes this is fine and understood but these days they expect the exact credit card used and they expect the cardholder to be present. The former is understandable given recent changes in credit card fee structures but may be impossible (especially in the case of faulty goods where more time has lapsed). The latter is totally unnecessary and is an obstruction of legal rights.[/QUOTE]



Totally untrue as the credit card Companies will not have anything that will outside the realms of the Law, The system in place as per above posts is correct and you just seem to picking holes for no reason, Two choices either use cash as already posted and or use your own card thus solving a problem that is not even a problem.

samwardill

Stevie_Palimo wrote: »

samwardill wrote: »

Yes this is fine and understood but these days they expect the exact credit card used and they expect the cardholder to be present. The former is understandable given recent changes in credit card fee structures but may be impossible (especially in the case of faulty goods where more time has lapsed). The latter is totally unnecessary and is an obstruction of legal rights.[/QUOTE]



Totally untrue as the credit card Companies will not have anything that will outside the realms of the Law, The system in place as per above posts is correct and you just seem to picking holes for no reason, Two choices either use cash as already posted and or use your own card thus solving a problem that is not even a problem.

If credit card companies never operated outside the law then why would they fall under the remit of the FCA or FOS?

The system is confused. Some retailers accept returns on different cards. Others do not. Some require the cardholder present. Others do not.

It is an obstruction of the 2015 Consumer Rights Act right to a full refund. It may not be practical for the cardholder to be present but they are still entitled to a full refund for faulty goods.

I'm not the only poster who has faced issues with this recently so it is not a non-issue.

Stevie_Palimo

samwardill wrote: »

Stevie_Palimo wrote: »

If credit card companies never operated outside the law then why would they fall under the remit of the FCA or FOS?

The system is confused. Some retailers accept returns on different cards. Others do not. Some require the cardholder present. Others do not.

It is an obstruction of the 2015 Consumer Rights Act right to a full refund. It may not be practical for the cardholder to be present but they are still entitled to a full refund for faulty goods.

I'm not the only poster who has faced issues with this recently so it is not a non-issue.

Nonsense if you go in and buy an item on a credit card then you can only be expected to be required to go back in and have the refund credited back to the exact means of payment as being offered, I presume that you purposely choose to be awkward when in store which would mean that staff will not be very forthcoming in the help stakes.

Your main gripe here is not the legal side as you believe you can pay for an item one way and have a refund another way, Does not work like that so you can either paly by the rules or shop elsewhere.

samwardill

Stevie_Palimo wrote: »

samwardill wrote: »

Nonsense if you go in and buy an item on a credit card then you can only be expected to be required to go back in and have the refund credited back to the exact means of payment as being offered, I presume that you purposely choose to be awkward when in store which would mean that staff will not be very forthcoming in the help stakes.

Your main gripe here is not the legal side as you believe you can pay for an item one way and have a refund another way, Does not work like that so you can either paly by the rules or shop elsewhere.

Fortunately you don't set the rules. I'm happy to play by the rules which (when I checked) were the Consumer Rights Act 2015. If retailers and credit card companies don't wish to play by these rules then they are welcome to trade elsewhere.