Vodafone Complaint [#15040466]

nighthawk7

Hi there,


I have been struggling with financial difficulties and have unfortunately had a text to state I've missed my bill. I called up to agree a later repayment date in 2 weeks time but because my bill is over £200, the guy on the other end wanted £100.00 and threatened to cut me off today if not. I couldn't afford to pay that so he cut me off literally 5 minutes after the phone call.


I have 5 lines with Vodafone and have always paid bills on time, however due to loss of hours at work and other expenses, I am now over £750.00 down a month. I need to resolve this and would like to keep everything in writing. I'm hoping that opening this thread gets me the compassion and customer service that I need. Vodafone have made A LOT of money from my account alone, they've also cut me off by mistake in the past and deleted one of my numbers by mistake!


I hope that I can get pointed in the right direction. I've logged a complaint on their contact form as stated in the sticky thread.


Kind regards.

JJ_Egan

These are business accounts for 5 lines ??

mobilejunkie

Why? I've had that number at one time with them and never had a business contract.

nighthawk7

No they aren't business.

nighthawk7

Bump..............

Vodafone

Hi nighthawk7,

So we can help you further, please contact us through email via the form here.

To access the form you'll need to enter the code EFT195.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and we'll be able to check we've received it.

Thanks,

Natasha

Social Media Operations

Vodafone UK

nighthawk7

Hello.

Thanks for your reply Vodafone - the reference number from the EFT is #15062586

Thanks a lot.

Vodafone

Hi nighthawk7,

Thanks for updating us with your email reference number.

I can confirm that the team have received your email and will be in touch as soon as possible to help.

Thanks,

Natasha

Social Media Operations

Vodafone UK