TOTO Energy Very Cheap Energy . .

2018PH

I recently obtained a quote from Cheap Energy Club and this company came out on top. I contacted them two weeks ago and had no further communication. I contacted them today whom advised the exclusive deal being offered to Cheap Energy Club clients is no longer valid an that for some reason because i already have a smart meter (from E.ON) i can no longer benefit from the deal.
I am awaiting a manger to call me back to explain but ... already wasted 30 minutes on the phone and two weeks of no inaction!!!

Marigold's_Daughter

I signed up with TOTO in May for the supply of both gas and electricity. They moved my electricity but not my gas and, when I contacted them, they told me I'd have to sort it out myself with my previous supplier, OVO, who confirmed that they had never received a request from TOTO for a gas transfer. Gas was eventually moved but then I noticed that they'd not taken my Direct Debit - TOTO told me that I'd given them the wrong information - I'm pretty sure that I didn't as I always double-check these things but, hey, I'm human and I could have made a mistake so I gave them the benefit of the doubt. As I already had a compatible smart meter fitted by OVO, TOTO were able to activate it - well, not quite: they activated the electricity but not the gas, until I chased it up with them. Now, four and a half months later, I'm chasing them for a bill but my email has been ignored and it could take me the rest of my life to get through on the phone (the automated promised call back hasn't materialised either).
I decided to transfer to OVO because they put up their prices and the attractive rates at TOTO, together with the promised £35 cashback on the moneysavingexpert website, negated the £30 per fuel charged by OVO for leaving their contract early. I very much doubt that I'll see the cashback and I'm begining to wonder if they will ever send me a bill. Does anyone know if there is a maximum time within which a bill must be sent to energy customers? I'd really like to leave this company but I fear that it would just mean more hassle. Would I recommend TOTO? What do you think?

charlottes

ive recently switched over to toto and have had problems all throughout - including switch only being registered for one fuel, multiple date changes, long wait times and now my smart meter has not been configured

hoping its stable once they resolve all the issues

footyguy

charlottes wrote: »

ive recently switched over to toto and have had problems all throughout - including switch only being registered for one fuel, multiple date changes, long wait times and now my smart meter has not been configured

hoping its stable once they resolve all the issues

You say you have recently switched - may I ask how recent as you are also complaining about long wait times. Switches take a minimum of 17 days, and may well take up to 5 weeks (possibly even longer)

When switching to a dual fuel, it is quite common that the fuels actually switch on different days.

If you had a smart meter fitted by another supplier, it won't work in smart mode now you have switched to Toto (and the IHD, if still working, will not be configured with the new tariff from the new supplier)

Good luck!

Smodlet

They make nPower sound positively not quite that bad. Personally, I avoid jonny-come-lately companies like the plague... Better the devil you know, imho.

I know this does not help anyone but thank you all for the warning. Toto sound like a right bunch of (fill in blanks)

Jack_-_TOTO_energy

Hello,

We at TOTO work hard to provide the best possible experience for all our customers. We're a fast growing company that prides itself on providing industry leading customer service and experience.

To keep on improving, we need the help of all our customers. We understand we don’t always get it right but are committed to continuously improve the level of service we provide.

We're currently fitting 10% of all the Smart Meters in the UK. Our ambition is to provide smart energy at smart prices through a simple switching experience. We're working hard to change and improve the way we look after our customers which we can only do with your help and feedback.

Our online Help & Support has the answers to a lot of questions you may have. Contact us via Livechat, Webform, Facebook, [EMAIL="customersupport@totoenergy.com"]e-mail[/EMAIL] or call us on 03332107070.

Should you want to make a complaint, e-mail us at [EMAIL="Complaints@totoenergy.com"]Complaints@totoenergy.com[/EMAIL], we’re always happy to help.

Thanks,

Jack – TOTO Customer Care Team

c7borg

The phone number no longer works

I'm unable to get through on their live chat

I can't see an actual bill on my account

They changed to some weird winter payments scheme where I'm paying more up front

They extended the winter payments scheme

Something doesn't seem right!

Theta101

I think this company is going down the pan!
#28 4th Apr 18, 1:58 PM
The phone number no longer works

I'm unable to get through on their live chat

I can't see an actual bill on my account

They changed to some weird winter payments scheme where I'm paying more up front

They extended the winter payments scheme

Something doesn't seem right!

I agree.
I believe the owners of TOTO ENERGY have set up a company to accumulate as much cash as possible then pull the plug.

They are blatant liars when it comes to refunds/complaints.
They owe 100's of ex-customers money, some are owed £1000+, some are over 80 years old. (ref TrustPilot)
Ofgem is a waste of time and I doubt TOTO would pay after a small claims court.
They seem to spend more time lying on TrustPilot then answering the phone or replying to emails.

They know the customer has no recourse and they don't care.

rossk26

Avoid this company!


As above, I'm an ex customer still awaiting my refund, cancelled in August, it's now November.


Everytime I call (which takes 30 minutes just to get through) I get another lie. There would be fine upon fine if we paid our bills this late!!



They increased my dual fuel bill last year for the winter period, but failed to bring it down in the summer to the reduced rate. So they owe me £200+. Starting to think I'll never see that money.

System

rossk26 wrote: »

Avoid this company!


As above, I'm an ex customer still awaiting my refund, cancelled in August, it's now November.


Everytime I call (which takes 30 minutes just to get through) I get another lie. There would be fine upon fine if we paid our bills this late!!



They increased my dual fuel bill last year for the winter period, but failed to bring it down in the summer to the reduced rate. So they owe me £200+. Starting to think I'll never see that money.

If you are 100% confident of the amount owed, then issue a Letter Before Action and be prepared to take your claim to The Small Claims Court.