John Lewis own brand washing machine

missile

jbainbridge wrote: »

I'd start by ringing JL and explaining what has happened. They can't really be expected to replace your 5 year old work tops. Paying for a repair would seem reasonable.

I would expect them to replace. Why should you accept a repair for damage caused by their careless installers?

JL store refused when I requested a refund, I put a comment on their facebook page and head office responded and offered me a full refund.

krey

The seller was spot on! We were users of AEG of decades, truly great stuff and best of the best there was.. but Not anymore! We recently bought a ''nice'' AEG washer/dryer and honestly it was total garbage -Like total total garbage and not AEG quality+ it wasnt made in germany nor even by AEG, but just re-branded for AEG.
We actually ended up buying John lewis stuff as it was the same proper-AEG stuff made in germany, and again it's brilliant and as you would expect from old AEG quality!
So yes.. Buy the JL stuff as they are actually made by AEG.

Littleblue123

Yes I've explained what happened to the customer services chap and am waiting to hear back from the relevant person, I just wanted to hear peoples views on what to expect. It also means another afternoon off work, to receive the new machine plus seeing the person that comes to look at the damage

TBH I'm more peed off that they were going to leave me with a faulty machine!

missile

I wonder if it was those careless fitters who damaged the leg?

Littleblue123

Ha didnt think of that.....!!
Spoke with a very helpful lady who says I can have someone come out to repair or compensation towards a new worktop so have to price it up and get back to her.