Missed connection: what rights do we have?

greenbee

Caz3121 wrote: »

For future reference it may be useful to note that
1) codeshares are not unusual these days and many airlines offer flights on different airlines with their own flight numbers. I have always seen it clearly flagged as "operated by" to show which carrier the flight is with so it is surprising that you were unaware which airline you were flying with. This may be worth a complaint to the agent for not displaying the information properly

Agreed... I've just been wading through my work travel booking system trying to ensure that the return flight from a work trip isn't on an AA-operated flight. Both are now BA-operated flights but neither are being booked as BA as Iberia/AA are cheaper for this particular combination. :cool:
2) 2 hours for a US connection may be fine if you have hand luggage only and Global Entry but I would want a minimum of 3 hours to complete the formalities....we had a direct flight from London to Miami at the start of the year and it took over 3 hours to get through Border control - fortunately we did not have a connecting flight[/QUOTE] I'm always surprised how short the connection times offered by our work travel agents are - I've frequently been saved by internal flights running late (as my US colleagues assure me they regularly do), but on occasions have landed to find a message from my regional admin telling me they've rebooked me as I'll miss my planned connection.

I've learned a lot from work travel about planning personal trips. Mostly that flying is stressful and if you want a holiday, airports and planes should be avoided!

Voyager2002

Tigsteroonie wrote: »

As Customs is a declaration of goods and money being brought into the country, how did you think you would go through Customs without your luggage?

Many people say "Customs" when they mean "Immigration". I have even heard this canard from an official at the UK passport agency!

Anyway, all civilised countries allow you to pass Immigration at the airport where you arrive, while your luggage can be checked though to your final destination (which is where you pass Customs after collecting it). Only the USA insists that both Customs and Immigration must be completed before boarding a domestic flight.

GLou

Vauban wrote: »

You can't have been surprised that you were on an American Airlines flights - or that you would have to change in Chicago (never a great idea this time of year). Presumably this was much cheaper than flying direct from London to Miami. Your travel agent should have advised you of all this.

Im afraid nothing of what you describe suggests to me you are eligible for the statutory compensation - either for the outward or return leg.

Thanks to all for your replies. :j Think we've been very naive - we'll know better next time!