Currys PC World - Unknowingly set up a Business Account

edited 3 January 2017 at 10:51AM in Consumer Rights
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StigyStigy Forumite
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edited 3 January 2017 at 10:51AM in Consumer Rights
Happy New Year all!

I think I've posted this in the right place, apologies if not! I've seen a similar thread on this from last year but thought I'd set up a more recent one (new year and all that!). So here's my story. I bought a TV yesterday from Currys PC World at the cost of just under 600GBP (apologies, pound sign doesn't work!). It was stupidly busy as you can imagine on the last of the 'holiday' days of the festive period. Anyway, when I came to pay there was a further discount applied of 50GBP which I was expecting as per their current sale anyway, but then they flogged me their insurance at 3 quid a month, not something I'd usually go for as it's obviously still under guarantee for at least a year, but for 3 quid the added tech support may have come in handy....I know you guys are gonna call me silly for that lol.

Anyway, the final bill came to 593GBP (not sure why or how, as I was expecting it to be 603GBP in total, but hey ho, it was cheaper!). So I got my invoice emailed to me and a separate invoice which was a business invoice, coupled with a sort of 'Thank You' and welcome to their business account. Now I not once indicated that I was a business user, nor was I told or asked anything at the till about this. I'm just concerned as to why such an account has been setup, and do I need to contact them to rectify this, as I know consumer rights are different for a business?

The whole thing seems underhanded, as I'm sure store staff can't mistakenly set up a business account for a customer. Surely the default at a Currys branch would be for a private customer and business users would be dealt with on a different system? Also, is the lower price, albeit only about a tenner cheaper than expected, anything to do with this? I can't fathom that one out.

Any advice would be good, thanks all!

Replies

  • cono1717cono1717 Forumite
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    Business transactions are indeed processed through a different system, Magenis or something like that (long time since I was there). Stores are targeted on business transactions these days. Did you find the transaction was taking a bit longer than expected and they were asking for information from you?

    Have they set you up as a sole trader? You are indeed correct that consumer rights don't apply to B2B sales so it's best to get this rectified ASAP with Currys.
  • FosterdogFosterdog Forumite
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    If I were you I would double check how much you are paying for "tech support" because it is more like £7 a month on TVs of that value, we were browsing the other day at one about the same price as yours and I was given a a leaflet with their "Care Plan" prices and none of the TVs were as low as £3 a month.

    Sounds like whoever served you had some targets to meet and has fiddled the system to benefit themselves.
  • StigyStigy Forumite
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    Fosterdog wrote: »
    If I were you I would double check how much you are paying for "tech support" because it is more like £7 a month on TVs of that value, we were browsing the other day at one about the same price as yours and I was given a a leaflet with their "Care Plan" prices and none of the TVs were as low as £3 a month.

    Sounds like whoever served you had some targets to meet and has fiddled the system to benefit themselves.
    Funny you should mention that, we got the same leaflet and I remember it saying 7GBP for this value TV. The invoice definitely says 3 though.

    Thanks for advice guys.
  • The store, and therefore staff, are targeted on B2B transactions/£s. There is a considerable amount of 'focus' placed on colleagues to achieve these targets. They are processed using Maginus on the till systems (as opposed to a normal repos transaction).
    If I were in your position I would re-visit the store asap and have the transaction corrected.
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