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The impossible toilet! Help with how to access cistern on B&Q Seattle loo.

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Hi everyone! I have a Cooke & Lewis Seattle toilet that was fitted by the previous owners of the house. It's not filling up properly (will only flush once every few hours) so I went to take the lid off to see what's what, only to find it's apparently impossible to get off. It has a push button flush, I can take the actual flushing buttons out but not the little cup they sit in as it appears to be attached to the flush mechanism. The water intake is at the bottom of the cistern, weirdly, so I assume it's not a standard ball in there but I can't get the lid off at all! I don't know if I be getting stymied by fact that the installers built a little tiled wood-frame spacer between the wall and the toilet. If anyone can help I'd be super grateful, I already hate this toilet with a passion because the silly shape of the pan means I can't replace the seat.
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