Three - early termination fee

chris198.2

Finally ditched three after being shifted off "the one plan"

got my final bill in and I have an early termination fee, not sure why I would have this on a rolling 1 month plan??

sdduk

chris198.2 wrote: »

Finally ditched three after being shifted off "the one plan"

got my final bill in and I have an early termination fee, not sure why I would have this on a rolling 1 month plan??

Did you give them notice to cancel? or get a Pac code because you have to give 30 days notice.

If you got a pac code to transfer your number to another network the pac code last 30 days and soon as its used that cancels your contract automatic.

Swannberger

My monthly contract finished on 23rd of December and I decided to leave Three on Jan 4th. I got a PAC code. How come they charged me an early termination fee when my 2 year contract was over. The fee was £36.02. Why do they need 30 days notice and why can they fine you when you want to leave? They also didn't make me aware of this when I asked for my PAC code. Bunch of C U Next Tuesdays, in my opinion

Jon_01

Swannberger wrote: »

My monthly contract finished on 23rd of December and I decided to leave Three on Jan 4th. I got a PAC code. How come they charged me an early termination fee when my 2 year contract was over. The fee was £36.02. Why do they need 30 days notice and why can they fine you when you want to leave? They also didn't make me aware of this when I asked for my PAC code. Bunch of C U Next Tuesdays, in my opinion

The contract didn't 'finish' it reached the end of the minimum term. After that to leave you have to give 30 days notice. It always been like that for every network.

boatman

But you are charged line rental in advance so have almost certainly already paid for you last month. Chase it up as they can only change you what you used, they cannot charge a termination fee and line rental for the same period.

d123

Swannberger wrote: »

My monthly contract finished on 23rd of December and I decided to leave Three on Jan 4th. I got a PAC code. How come they charged me an early termination fee when my 2 year contract was over. The fee was £36.02. Why do they need 30 days notice and why can they fine you when you want to leave? They also didn't make me aware of this when I asked for my PAC code. Bunch of C U Next Tuesdays, in my opinion

Every network requires 30 days notice, it's in your contract if you'd checked.

If you left on Jan 4th you'd need to pay until Feb 4th, the final bill should show the dates you've been charged for.

boatman

d123 wrote: »

Every network requires 30 days notice, it's in your contract if you'd checked.

1) If you give notice to leave and don't ask for a PAC, then yes, 30 days.

2) If you ask for a PAC, then use it after 12 days for example, most networks will only charge you the 12 days. In theory they could charge you 30 days, but because your account is effectively closed when you use your PAC, they just seem to charge the 12 days.


The issue many people seem to face, is having paid your line rental in advance, in your previous bill, the network automatically charge an 'early termination charge', when you phone to ask to leave or get a PAC, meaning you pay for your final month double the amount(ETC + line rental).
Once you get your final bill, some days after your contract has finished, there should be a credit for the ETC, or it should have been removed, provided you have not left your contract early. If you have left before the end, the ETC will apply. If you have left after the minimum term and have been charged an ETC, you need to complain, and claim it back.

d123

boatman wrote: »

1) If you give notice to leave and don't ask for a PAC, then yes, 30 days.

2) If you ask for a PAC, then use it after 12 days for example, most networks will only charge you the 12 days. In theory they could charge you 30 days, but because your account is effectively closed when you use your PAC, they just seem to charge the 12 days.

But contractually (as you say) the terms still require 30 days and the network can quite legitimately charge for those 30 days.