advice needed please

chelle222

Been on Vodafone contract for about 4 or 5 years now and earlier in year Vodafone took more money out of my bank then the should have so I phones them up to complain and after about 3 or 4 months Vodafone agree to refund me the difference.


Last month I decided I want to go to another supplier because im not to happy with Vodafone so 27th November I gave my one months notice to finish the contract


well yesterday came and went and they haven't disconnected my phone,


Ive had other issues with Vodafone and Vodafone isn't listening to me


any ideas on how to get them to cut of my phone as I really want to go to another network


thanx for reading

Frozen_up_north

What normally happens is that at the end of a contract you request a PAC (porting authorisation code), which you give to the new network provider in order to transfer your number over.

When the new provider used the code, your old contract is terminated.

If you don't want to keep the old number, inform Vodafone of the fact and tell them to cease the contract with immediate effect. They might be playing daft and will want to keep charging you on a monthly basis, as most customers will want to transfer their old number via a PAC and you didn't fit into that category- it may not compute!

chelle222

thank you for ur reply


ive just been talking to the again and the woman said that when I spoke to someone last time the guy didn't put my request threw in which is why im still connected --- but they wanted to charge a full month don't c y I should have to cos I gave them the month notice they wanted not my fault the guy I spoke to didn't put my request threw

mobilejunkie

Contact the WRT as instructed repeatedly on the main Vodafone complaints thread - or you'll still be on here with worse problems in 6 months' time.

chelle222

Thank you for the advice.


As of yesterday I am no longer a customer, yipppeee.


I got my phone unlocked about a year ago, I wont have to unlock again will I?


Soo I am on lookout for new sim only deals lol

[Deleted User]

chelle222 wrote: »

Thank you for the advice.


As of yesterday I am no longer a customer, yipppeee.


I got my phone unlocked about a year ago, I wont have to unlock again will I?


Soo I am on lookout for new sim only deals lol

No, it's permanently unlocked.

As for a sim only deal:

https://forums.moneysavingexpert.com/discussion/4732386

will-he-payitoff

Here would be a good place to start
https://www.mobilephonechecker.co.uk/sim-only

chelle222

thanks very much everyone for the advice