IKEA: dismantle faulty product for purposes of return?

Bogalot

leitmotif wrote: »

No way of securing them. They sit in the frame. They're not creaking because they can move around. It's more that the wood creaks when there's any weight and movement on it, even a 4-year-old child.


It's the Flaxa bed, which comes with the Luröy slats.


Will be phoning them after lunch. Working on end-of-year accounts first and posting here to see if anyone has been asked to dismantle stuff when returning products.

The (very cheap) Flaxa bed comes with whatever slats you select. You simply choose the frame then add the slats you wish. You paid for a bargain basement product and that's what you got - this is a change of mind return.

Hopefully you spent more on a decent mattress?

You could have had a response from Ikea several hours ago if you'd bothered to pick up the phone.

leitmotif

Bogalot wrote: »

The (very cheap) Flaxa bed comes with whatever slats you select. You simply choose the frame then add the slats you wish.

That wasn't the case when I ordered and I've just double-checked and it isn't the case now.

Bogalot wrote: »

You paid for a bargain basement product and that's what you got - this is a change of mind return.

Irrespective of price, the law states that the product must be of satisfactory quality and fit for purpose. It isn't, therefore this isn't a change-of-mind purpose.

Bogalot wrote: »

Hopefully you spent more on a decent mattress?

Yes, the mattresses are of satisfactory quality and fit for purpose.

Bogalot wrote: »

You could have had a response from Ikea several hours ago if you'd bothered to pick up the phone.

There's no need to be discourteous.

Fosterdog

leitmotif wrote: »

Irrespective of price, the law states that the product must be of satisfactory quality and fit for purpose. It isn't, therefore this isn't a change-of-mind purposes

It's not irrespective of price though, you cannot expect the same quality from a cheap budget item as from an expensive high end item. You bought a very cheap piece of furniture that personally I would say is only designed for occasional use as maybe a guest bed I would never expect it to be good quality for that price.

You chose the option of the bed frame and base together but they also sell them separately for you to upgrade to something better if needed.

http://www.ikea.com/gb/en/products/beds/single-beds/flaxa-bed-frame-with-headboard-white-art-60247956/

http://www.ikea.com/gb/en/products/mattresses/slatted-bed-bases/

naedanger

leitmotif wrote: »

Hi all. I bought two beds from IKEA earlier this month. They both have the same issue, rendering them not fit for purpose and not of satisfactory quality. My intention is to return them under the provisions of the Consumer Rights Act 2015, which replaced (amongst other things) the Sale of Goods Act. I no longer have the packaging. I suspect IKEA will ask me to dismantle them. Do I have to go to all that effort when I'm not returning them because I changed my mind but because there's an issue with them?

I am not certain but I would expect the situation is that you should take reasonable action to either return the beds or enable Ikea to collect them. (And what is reasonable would depend on the circumstances, so if you were incapable of disassembling the beds, or had paid to assemble them, or disassembly was much more difficult than assembly then you might not be expected to do so but otherwise you might.)

However in practice I suggest you are not overly awkward or Ikea might be similarly awkward. If they have your money you don't want to have to sue them for a refund (even if you have a strong case) because of the time, effort and there is always some risk involved.

If you cannot convince Ikea to collect the beds in their current state I suggest you disassemble them since I think it will be easier that trying to force them to do so.

leitmotif

Fosterdog wrote: »

It's not irrespective of price though, you cannot expect the same quality from a cheap budget item as from an expensive high end item. You bought a very cheap piece of furniture that personally I would say is only designed for occasional use as maybe a guest bed I would never expect it to be good quality for that price.

Well, I accept that criticism, and so on the ‘satisfactory quality’ front my case is perhaps more assailable. However, it still has to be fit for purpose, and in that regard none of my family have managed to sleep on the beds.

Fosterdog wrote: »

You chose the option of the bed frame and base together but they also sell them separately for you to upgrade to something better if needed.

Yes, I see that now, but we didn’t when placing the order. Will bear that in mind for future purchases.

leitmotif

naedanger wrote: »

I am not certain but I would expect the situation is that you should take reasonable action to either return the beds or enable Ikea to collect them. (And what is reasonable would depend on the circumstances, so if you were incapable of disassembling the beds, or had paid to assemble them, or disassembly was much more difficult than assembly then you might not be expected to do so but otherwise you might.)

However in practice I suggest you are not overly awkward or Ikea might be similarly awkward. If they have your money you don't want to have to sue them for a refund (even if you have a strong case) because of the time, effort and there is always some risk involved.

If you cannot convince Ikea to collect the beds in their current state I suggest you disassemble them since I think it will be easier that trying to force them to do so.

Thanks for contributing your thoughts on this. I’ve just been on the phone with them and they were happy to issue a full refund and pick them up for free at a time convenient to us. I figured I wouldn’t quibble about the disassembly as they didn’t quibble about the refund or the free pick-up and neither did they try to argue that it was of satisfactory quality or fit for purpose.

LilElvis

Well done to Ikea, but I can't believe you seriously could expect a decent slatted bed for around £100. A child spends a good third of their day in bed and yet you think you're going to get a good quality one for the price of a year's worth of Clarkes school shoes? You got exactly what you paid for.

maisie_cat

I never understand why anybody would spend £100 on a bed frame with a life of 1-2 years when you can get a bespoke one that will last 20-30 years for £300-400

George_Michael

maisie_cat wrote: »

I never understand why anybody would spend £100 on a bed frame with a life of 1-2 years when you can get a bespoke one that will last 20-30 years for £300-400

Maybe because not everybody has £300-£400 available to spend on a bed.

LilElvis

maisie_cat wrote: »

I never understand why anybody would spend £100 on a bed frame with a life of 1-2 years when you can get a bespoke one that will last 20-30 years for £300-400

For a decent slatted one you would need to add a zero on to those prices.