Vodafone and Spotify Premium - cancellation rights

davrostavros

Hi, I signed p for a 24 month vodafone contract at the beginning of November and with the package I was supposed to get Spotify premium for the 24 months.

Te issue is that I have not been able to access the spotify premium service. I have now been in touch with vodafone 16 times and have had many promises of it being resolved. I use spotify a lot, indeed, this was the reason I took this particular deal but I am now getting very annoyed and frustrated about being made promises, passed around and nothing resolved.

What rights do I have regarding cancelling my contract as vodafone are, unsurprisingly being evasive when I ask about it

Vodafone

Hi Davrostavros,

I'm sorry to hear thee's been a problem with your Spotify subscription.
So we can take a look into this for you, email us via the form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and we'll check we've received it.

Thanks,
Mark
Vodafone Social Media Comms

20aday

OP have you visited this page here:

http://www.vodafone.co.uk/explore/music-tv-and-sports/spotify/

You should've received a text from Vodafone inviting you to choose Spotify Premium, Now TV or Sky Sports Mobile TV.

If not you can text Entertainment to 97613 OR activate the add on from the same page linked above.