Important - Don't take advice as gospel! Smart !!!!!! are often wrong

jonnywoods

Hi all,

I recently posted requesting advice on claiming compensation for flights delays from Air Caraibes, based in Guadeloupe. We were flying from Dominican Republic to Paris.

Smug, sarcastic regular posters used the words "no claim" & "no compensation due" as matter-of-fact advice, as they said Guadeloupe was outside of EU. I had already explained that it was an EU state. "What more advice do you need?" was the next golden nugget from another regular.

I wouldn't mind if people just gave their opinion, but these smart !!!!!! who tell you things as if they are 100% gospel, are often about as knowledgeable as a tin of biscuits.

My worry is that some people would come on here to ask for advice, receive responses like this from people who claim to know what they're talking about, and give up.

I have now been awarded 600 Euros compensation by Air Caraibes. I wonder how many people have lost out because of bad advice.

[Deleted User]

Or.. you could have read Martin's guide - http://www.moneysavingexpert.com/travel/flight-delays#delayrules

You were entitled to compensation because it landed in an EU state (i.e. Paris, France). Yes, the airline needs to be EU based also (which your airline was since it's French)

It even states on its website it is liable for passenger delays - https://www.aircaraibes.com/pratique/mentions-legales/responsabilite-du-transporteur

Although you need to read french (or use Google Translate) and you'll find it says it is an EU air carrier

Caz3121

ringo_24601 wrote: »

You were entitled to compensation because it landed in an EU state (i.e. Paris, France). Where the airline is based is irrelevant.

not correct. EU airlines are liable under for EU261 payments for flights arriving or departing from an EU state
non-EU airlines are only liable for EU261 on flights departing from an EU state
In this case, the OP would only be receiving compensation from an EU airline...which is what the previous discussion was about..."is it" or "is it not" and EU airline....appears it is

I see you updated your response after I posted...in OPs defence, there were plenty of responses previously stating it was not an EU airline so compensation would not be payable

glentoran99

If you knew it all what advice did you need?


You were also told on the thread that it was covered by the regulation, but were told it may be awkward if they didn't pay up, I don't see any smug or sarcastic replies on your thread


https://forums.moneysavingexpert.com/discussion/5565194

[Deleted User]

Caz3121 wrote: »

not correct. EU airlines are liable under for EU261 payments for flights arriving or departing from an EU state
non-EU airlines are only liable for EU261 on flights departing from an EU state
In this case, the OP would only be receiving compensation from an EU airline...which is what the previous discussion was about..."is it" or "is it not" and EU airline....appears it is

I see you updated your response after I posted...in OPs defence, there were plenty of responses previously stating it was not an EU airline so compensation would not be payable

Yes, i went and re-read Martin's page! Then I found the airlines website, translated it to English and read the legal pages.. which seem to agree that it is a European airline. This took a few minutes - and if the OP had done that rather than asked random strangers on the interweb, they might not have had any problems.

I will agree with OP - don't always trust advice online. BUT, you should also try to establish stuff yourself before asking for strangers help.

fairy_lights

What do you expect? It's a free advice forum, none of us are flight compensation lawyers.

jonnywoods

I'd expect a response like "I don't believe they are classed as an EU airline" rather than "no claim". You can understand the difference, right?

And I didn't claim to know it all. I had read Martin's guide, but because of where Guadeloupe is, it's tough to know for sure if they qualified for EU regulations. Especially when people were telling me that they didn't!

My point was that people should respond honestly, rather than claiming to know things that they don't. Some people will believe what they're told and give up, which would be a real shame.

jonnywoods

Caz3121 wrote: »

not correct. EU airlines are liable under for EU261 payments for flights arriving or departing from an EU state
non-EU airlines are only liable for EU261 on flights departing from an EU state
In this case, the OP would only be receiving compensation from an EU airline...which is what the previous discussion was about..."is it" or "is it not" and EU airline....appears it is

I see you updated your response after I posted...in OPs defence, there were plenty of responses previously stating it was not an EU airline so compensation would not be payable

Spot on, Caz. There were plenty of those responses. That's my point.

Bogalot

fairy_lights wrote: »

What do you expect? It's a free advice forum, none of us are flight compensation lawyers.

But a small number of posters do hold themselves out as experts, and are unwilling to accept that they may not know it all.

martindow

Guadeloupe is part of France. It is an overseas department (a DOM-TOM) and is also in the EU although not part of Schengen.

As the flight originated in France I think compensation would be available for non-EU airlines as well.

Anne_Speed

Does anyone know how to check details of your flight delay? I was on delayed flight TCX 9513 on 22 September 2011 and am sure it was a 4 hour delay. Thomas Cook say it was less than 3 hours