MyHermes Problem

ComicGeek

So I bought a large box of toys from a private seller on Ebay a couple of weeks ago. Was sent via MyHermes, but then the tracking just stopped. I chased MyHermes and was told firstly that there was an address query (which I confirmed for them), and then that the parcel was too large for them to deliver.

After speaking with MyHermes a few more times, and also letting the seller know about the problem, I got home on Monday to find a parcel sat outside my front door, not signed for. It was 2 holly trees, labelled as being for someone 50 miles away with a completely different reference and obviously delivered incorrectly - but the tracking reference for my parcel now says delivered! I spent ages on the phone with MyHermes who spoke to the courier and the local depot, but all they'll say is that 'a' parcel has been delivered and that their job is complete.

The seller is being helpful at the moment, but I'm just concerned that MyHermes won't pay compensation to them as they have delivered 'a' package to my address and won't accept that it's the wrong one, and that Ebay won't then award the case to me as the tracking information states that it has been delivered. So I won't have the toys and be out of nearly £100!! The only positive thing is that it wouldn't have been signed for, but possibly easy for this to be forged.

Does anyone have any advice or experience with this? I've bought and sold a small amount on Ebay over the years, have a 100% positive feedback with nearly 300 feedback, does this make any difference in their decision? I've still got the delivered box with 2 holly trees, but no way of proving that this was the parcel delivered. Checking this reference number it was supposed delivered to the correct address last week, so really don't know what's going on with Hermes at the moment - I've even written to the person at that address to see whether it's been a simple swap of the two parcels.

theonlywayisup

If you didn't order two holly trees, open a SNAD. Send them back and get a refund.

ComicGeek

But what proof do I have? If I was the seller I would say that this wasn't the parcel that was sent, and that the buyer is lying to try and get an expensive item for free.

theonlywayisup

You don't need proof. You have been sent something you didn't order and don't have what you ordered.

Open a case on Ebay. Be brief and explain the item that you have received is XYZ but the item you ordered was ABC. Add a photo of the item to the case.

The seller has 8 days to resolve the issue, this includes giving you a prepaid postage label to return the item.

ballisticbrian

I could be wrong but I reckon Hermes got onto the courier who realized they made a major duck pup and looked around their problem parcels for something to dump on your step.
The reason I say this is if there is no label for your address on this parcel (and check it's not got two labels on opposite ends) why would the courier deliver it to you at all, let alone mark it as such on his manifest?

ComicGeek

So it looks like Hermes depot has randomly stuck new address labels over parcels - my parcel was delivered by someone this morning who had it sent to them by mistake, and fortunately took the time to peel off the label and drive it round! At least there are still some honest people - I've got their address so will send a thank you card from my son.

Hermes are just in meltdown here.

ComicGeek

ballisticbrian wrote: »

I could be wrong but I reckon Hermes got onto the courier who realized they made a major duck pup and looked around their problem parcels for something to dump on your step.
The reason I say this is if there is no label for your address on this parcel (and check it's not got two labels on opposite ends) why would the courier deliver it to you at all, let alone mark it as such on his manifest?

I agree, I can't make sense of it. Fortunately I've now got my parcel due to the kindness of a stranger who had it randomly delivered to them.

theonlywayisup

Invariably it is labels sticking to each other/other packages that causes the issue, not Hermes randomly sticking labels on.

Nesty

Welcome to Hermes world. Trust me. If they deliver item all good. However if you have any issues with Hermes you wil get absolutely no where with them.

Not being nasty. The Hermes delivery drivers are not the sharpest tools in the box!

I had a parcel I weighed it on my professional scales it weighed 4.2KG so I paid for a 2-5KG parcel. About 2 days later I get a email from Hermes saying it was overweight weight 6.3KG and demanding an extra £8. I paid it as I needed to get the parcel on it;s way. Hermes would not provide any proof of the weight and parcel on their scales & would not refund. Hermes are total crooks if anything goes wrong.

Nesty

Another thing I think goes in London. Some Hermes delivery drivers are getting back handers for not scan delivering items.

I had 2 items in the SE London area in the last month, both scanned to be out with the courier and yet the delivery wasn't made somehow.
Again both EBAY and I had to refund in full as I couldn't prove the item was delivered.
These Hermes delivery drivers are not Crown workers. I do wonder if they are working some scams in the background as well.

mrcol1000

Nesty wrote: »

Another thing I think goes in London. Some Hermes delivery drivers are getting back handers for not scan delivering items.

I had 2 items in the SE London area in the last month, both scanned to be out with the courier and yet the delivery wasn't made somehow.
Again both EBAY and I had to refund in full as I couldn't prove the item was delivered.
These Hermes delivery drivers are not Crown workers. I do wonder if they are working some scams in the background as well.

Have you any proof of this, as that is a big claim to make. They have had tracking problems. I have had parcels delivered two weeks ago that are only just now had their tracking updated to show they were delivered two weeks ago.

Also Royal Mail workers are no longer "Crown Workers" as its been a private company for a while now. I think your'll find that there has been a few prosecutions of postal workers who have decided to keep mail for themselves.