End of Deal - Price Increase

kitkat1909

HI there,

I took out a deal with Sky TV in December 2015, using a friends and family discount. I've been paying £25 per month and our deal has now come to an end. Sky are only responsible for my TV, because they were unable to install a phone line due to there being ivy around the telephone pole - so we've stayed with Virgin Media for internet/phone.

The deal we have with Sky allows us access to most Sky TV channels including sports, movies and boxsets - so the £25 a month deal was great value for money.

Unfortunately, I forgot that the TV deal was coming to an end until I seen this month's direct debit of £80 coming out of the bank account.

I contacted Sky to ask why they never notified me of the deal ending or the increase, and they told me that it was my responsibility to monitor my bills & "upcoming costs", which are visible on their website. I wasn't aware that their website showed this information, and they said I should have used the demo to familiarise myself with how the website worked. I pointed out that if I didn't have internet access, I wouldn't have been able to access this information, but they said I could have used the billing section on my Sky box to access it too.

Does anyone think I have a right to complain? I accept that I should have been more proactive myself, but also feel that Sky could have (and should have) done more to alert me to the increase. I feel that by not notifying their customers (even if just an e-mail or text) about the increase, they give themselves a get out of jail free card for the first month.

I asked if I could escalate my complaint but was told that since they haven't done anything wrong, I have no grounds to escalate my complaint. They said that their service standards have been met.

Any thoughts/advice would be appreciated.

Thanks,
K

JJ_Egan

You can complain but you have no rights .

>>Unfortunately, I forgot that the TV deal was coming to an end >>

[Deleted User]

JJ_Egan wrote: »

You can complain but you have no rights .

>>Unfortunately, I forgot that the TV deal was coming to an end >>

Correct, the OP has to take full responsibility I'm afraid.

Doesn't stop him trying for a new 12 month discount mind.

brewerdave

OP - just CANCEL your TV package -won't take effect til late January then you can wait for an acceptable renewal offer:T