Ordered a contract online, recieved credit agreement but then cancelled

sammyjayneex

Hello


I have a contract with o2 but I wanted to add additional line to my account so I applied online. The order was confirmed and I was sent my credit agreements to my email address for the amount of credit and product purchased. The agreement had my name and address on it. Then I received an order collection number and the store to collect from. I went to track my order online but it had disappeared from my account and there is no record of an order. I phoned them up to be told the order was declined due to credit check but how can it have declined if I received all the paper work? When I applied for my first contact I went through the same process and collected my phone so I know I would never have received these documents if I was declined. Do you think I have a right to complain. I have everything in black and white so its unfair to decline me after I have received the credit agreements. They also didn't inform me of the cancelled order. Will this affect badly on my credit file?

mobilejunkie

It shouldn't affect your credit file (apart from simply showing a credit search). There's not much point in complaining - it won't get you anywhere.

sammyjayneex

yes it probably wont get me anywhere but I don't think its right they are sending out credit agreements and not fulfilling them

mobilejunkie

Lots of things aren't right in this life - none more so than the way mobile companies treat customers.

Jon_01

Op, you're assuming mobile company's have morals. . .