Viagogo - Concert Tickets Purchase - Refund

sayurichan2101

Hello,
I have listed and sold my ticket lately. The event was last week. Unfortunately, I mistakenly provided the wrong bank account for a refund and changed to the right account yesterday. However, this morning I received their email said that the payment was completed to my mistaken account and there is nothing changed in my updated bank account.
I contacted them already but they have not replied so far. Should I contact my bank to let they know about it or what else should I do?

Thanks.

LindaL29

Contact your old bank immediately, it may be that they have not yet returned the refund so you might be able to have it redirected to your new account.

LindaL29

I have bought some tickets for an event in July, now panicking that they will not arrive or not be what I was promised. Surely if this is the case I should be entitled to a full refund through my Credit Card provider?

waamo

LindaL29 wrote: »

I have bought some tickets for an event in July, now panicking that they will not arrive or not be what I was promised. Surely if this is the case I should be entitled to a full refund through my Credit Card provider?

You are not entitled to a refund just because you are worried about what may or may not happen.

You will just have to wait and see.

Aylesbury_Duck

I am amazed at the sums people shell out to go to these events without even the most basic research, then come on here complaining that they've "been scammed" and can't afford it.

Seriously, who pays £345 to go and see Ed Sheeran and then complains about booking fees or is relying on dodgy ID or lax security to make their ticket work? It's nuts.

waamo

Aylesbury_Duck wrote: »

I am amazed at the sums people shell out to go to these events without even the most basic research, then come on here complaining that they've "been scammed" and can't afford it.

Seriously, who pays £345 to go and see Ed Sheeran and then complains about booking fees or is relying on dodgy ID or lax security to make their ticket work? It's nuts.

Indeed. I'm amazed people expect to have consumer rights with a tout.

It's a bit like expecting a warranty on the Rolex you bought for £25 from a guy on a beach.

Aylesbury_Duck

waamo wrote: »

Indeed. I'm amazed people expect to have consumer rights with a tout.

It's a bit like expecting a warranty on the Rolex you bought for £25 from a guy on a beach.

Bu they're not touts. They have a proper interweb site and everything, so they must be legitimate!

RKClarke

Indeed, they are not touts but they are a legalized platform for touts. I always find it astonishing when tickets for big events sell out in minutes and hundreds become immediately available on the the 4 resell platforms. We all know it's touts but nobody acts to prevent it. I wouldn't touch them with a barge pole.

Aylesbury_Duck

Why should there be anything to prevent it? The cure to this is for people to stop showing willingness to shell out hundreds of pounds for a ticket for two hours' entertainment. Whilst there is seemingly a queue of people ready to part with hundreds of pounds to get their hands on tickets - through the official seller or elsewhere - then artists, promoters and venues will keep permitting it.

There are two bands of which I'm a huge fan. I've been fortunate to have seen them live several times back in the early noughties back when ticket prices were typically £25 to £50 for venues like the Hammersmith Odeon and Wembley Arena. I drew the line when prices went above that and last time one of them toured, tickets were changing hands on re-seller sites for almost £200. I could afford it but on principle I didn't. I'm sure the tickets I would have bought could have been sold ten times over and good luck to those who do, but as long as that situation exists, legalised touting will continue.