Santander new id

barbedhook

Tried to log into my Santander 123 acc and it says I need to create a new customer I'd. They have sent me one or I can create my own does this seem ligit thanks

Norscbu

well... have you logged in before? did you just type in santander.co.uk into your browser or click a link from somewhere? details details

barbedhook

I always go on to the Santander website and go to log on to my account but when I went on tonight it said I needed to create a new personal I D and gave me an option of selecting one they had sent me or creating one myself it said they were upgrading online banking and making it easier to log in. I think I will give them a ring in the morning.

SnowTiger

barbedhook wrote: »

I always go on to the Santander website and go to log on to my account but when I went on tonight it said I needed to create a new personal I D and gave me an option of selecting one they had sent me or creating one myself it said they were upgrading online banking and making it easier to log in. I think I will give them a ring in the morning.

Sounds suspect. I would expect notification in advance of such a change.

I've just logged in to my Santander account without being prompted to create a new ID.

If I were you I'd contact Santander to see what they say. Probably best to call using a number printed on a recent statement rather than search online. I'd be concerned my computer has been compromised.

enthusiasticsaver

Sounds weird to me. Never been asked to create new ID with Santander. In fact it is a number which was gibven by them in first place so not even sure how you would do it. I would ring them too.

agentk

This has just happened to me. Locked out of my acc for the third time in 18 months. Says does not recongise credentials. :mad:Time for a FOS complaint and ditch me thinks its gonna be a right pita to sort all payees and dds etc.:mad::mad:

update- must be a glitch can log in now. But will not let me transfer funds!

mt99

Santander have definitely upgraded their systems. In the old system you had a 9 digit userid and a 5 digit PIN to log in. The new system requires a 10 digit userid, a password and a PIN. They didn't force people to upgrade to the new system - I asked to upgrade as the login is obviously more secure as it required both password and PIN. Maybe now they are making people on the old system upgrade?

brewerdave

I opened a 123 account with Santander nearly 4 years ago; I had a 10 digit ID, 8 digit passcode and 5 digit registration number (PIN) from the start -so this must only apply to longer term customers being changed over.

EssexExile

I use the old system & the wife uses the newer system for our joint accounts. I've just logged on & nothing has changed here.

NotRichAtAll

Same here login on pc and mobile to find nothing is unchanged and do not have to create a new id

i have
10 digit customer id
10 digit passcode/word
5 digit security number

been with them less than 3yrs

agentk

All ok today they must have been up to something last night or their the new tesco's. And no i was not on the :beer: beer!