Ryanair- disappointment

jpsartre

ARD wrote: »

I do not use "poor customer service" because I can't admit I made a mistake, I do not blame everyone else for mistakes I may make

Well what exactly is it you're complaing about then if not the fact that Ryanair refused to break their rules to accommodate you? You do realize that Ryanair did nothing wrong and are simply asking that you adhere to the same terms everyone else adheres to? Since when is that considered "poor customer service"?

leylandsunaddict

So if you're not blaming Ryanair why would you expect them to correct your mistake free or at a reduced price, as opposed to the "extortionate amount", which would have been in line with what you agreed when you booked? How is them not adhering to your wants poor customer service?

SaveTheEuro

ARD wrote: »

Can anyone suggest how I get Ryanair to speak to me without me spending money trying to contact them?

Webchat or Twitter. But why do you need to contact Ryanair? Did you ask for anything in the letter you sent to them?