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Energy Club Switch - incorrect consumption
I have just started a switch from eON to NPower as I was advised I could save over £200pm through the Energy Club. However having received new paperwork I have noticed that average consumption figures have been used to calculate the saving rather than my own. I will actually be paying more if I switch so have cancelled the switch. Very disappointing.
Is anyone else aware of this issue or did I do something wrong?
Is anyone else aware of this issue or did I do something wrong?
0
Comments
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I have never had a problem switching via CEC using my projected annual consumption figures. I always check the calculation on the supplier's website.
NB: if you are attempting to switch from one fixed tariff to another, and your contract has less than 12 months to run, the calculated savings are meaningless.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
I have just started a switch from eON to NPower as I was advised I could save over £200pm through the Energy Club. However having received new paperwork I have noticed that average consumption figures have been used to calculate the saving rather than my own. I will actually be paying more if I switch so have cancelled the switch. Very disappointing.
Is anyone else aware of this issue or did I do something wrong?
Hi malcbwest,
If you'd like us to help with this please send us a message using the email address on our profile.
Thanks
Jen
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0
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