Excel Birmingham and a case of poor lighting

Le_Kirk

torontoboy45 wrote: »

P.S. That date in para 3 should read 'Jan 2017'.

You can edit your own posts.

Coupon-mad

2. Whether they are pursuing me as Driver or Keeper.

torontoboy45

I can't decide if I'm dealing with weasels or idiots.

Their response is laughable; a few photos of the vehicle and copies of previous correspondence.

Needless to say, I've shot back, pointing out the ***cough cough*** 'deficiencies', suggesting they refer back to client and reminding them that I'll chase a stay if they try court.

Oh, and I've thrown in an SAR as well. It wouldn't be fair not to.

torontoboy45

Ive just had a response re the SAR from the comedy turns at Excel.

They politely refer me to the updated privacy policy.

I haven't had a chance to go through it; will look later. My gut feeling is that the policy contents won't be sufficient.

Has anyone else thrown an SAR at these clowns and, if so, did it receive a different response?

torontoboy45

The RK has been in touch. An LBA was rec'd on November 12 (dated the 8th) and due to a combo of her being out of the country for a few weeks and a bout of illness she didn't respond.

Is it too late to make a rebuttal?

Redx

No , not too late , the RK should also email a SAR to the DPO at the PPC as well , attaching redacted copies of recent utility bills , or a copy of the V5C as proof of I D under the GDPR law , if not done previously

torontoboy45

Thanks Redx.

It's already clear that the LBA is non-compliant.

The RK is invited to use the Reply Form offered by Excel but she's getting a 404 when she tries to download and an email address isn't offered as an alternative.

I'll have to deal with this when my working day is over.

Redx

Post is a suitable alternative , by royal mail , getting a free certificate of posting from the counter

torontoboy45

As expected, the Claim Form has been delivered to the RK.

I've just spent half an hour scanning posts relating to the £60 abuse of process (which - naturally- has been added) and intend to highlight m'luds' dim view of this on the WS.

Excel have ditched the services of BWL and gone in-house.

I suspect a lot of work will be needed but bargepole's template will surely come in useful.

Before I shoot off on another job - quick question: apart from acknowledging receipt on moneyclaim (which I can do now) is there anything I need to do immediately?

Redx

Do the AOS more than 5 days after the issue date , post the issue date below , plus post the date the defendant did the AOS as well

Ensure a SAR has been sent out , to obtain the data , then start preparing the draft defence , taking note of all posts by member Bargepole , including his recent ones