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How long should it take to issue a PAC code?

Me_again
Me_again Posts: 2 Newbie
in Mobiles
Hi all.

Signed up to a 1 months rolling contract with freedompop network, biggest mistake so far.
I have requested my PAC code in writing on their forum 14th of November (apparently this is their correct procedure) which is now over a week ago.
I have received 2 messages, the first one stating they have received my request and are working on it. The second one yesterday stating that I will receive an email shortly.

As this simple task has already taken far too long, where am I with cancelling my direct debit?
Anybody got any ideas how to proceed with freedompop?
Any suggestions welcome.

Thanks.

T

Comments

  • J_B
    J_B Posts: 6,962 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Me_again wrote: »
    where am I with cancelling my direct debit?

    If you do that it *may* damage your credit score!
  • Me_again
    Me_again Posts: 2 Newbie
    Other than waiting, requesting PAC code again, reminding people I'm still waiting, what else could I do?

    Don't want to sound ungrateful, but requesting a PAC code should never take that long.
  • System
    System Posts: 178,404 Community Admin
    10,000 Posts Photogenic Name Dropper
    Can you not just switch to their free package until you get the PAC. Get a new connection elsewhere setup and use the PAC the same day supplied?
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
This discussion has been closed.
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