How long should it take to issue a PAC code?

Me_again

Hi all.

Signed up to a 1 months rolling contract with freedompop network, biggest mistake so far.
I have requested my PAC code in writing on their forum 14th of November (apparently this is their correct procedure) which is now over a week ago.
I have received 2 messages, the first one stating they have received my request and are working on it. The second one yesterday stating that I will receive an email shortly.

As this simple task has already taken far too long, where am I with cancelling my direct debit?
Anybody got any ideas how to proceed with freedompop?
Any suggestions welcome.

Thanks.

T

J_B

Me_again wrote: »

where am I with cancelling my direct debit?

If you do that it *may* damage your credit score!

Me_again

Other than waiting, requesting PAC code again, reminding people I'm still waiting, what else could I do?

Don't want to sound ungrateful, but requesting a PAC code should never take that long.

System

Can you not just switch to their free package until you get the PAC. Get a new connection elsewhere setup and use the PAC the same day supplied?