Simply Switch be careful.

pothole50

I went onto the Simply Switch site and switched from First Utility to E.O.N. to get the cashback.

All went smoothly I am now with E.O.N and applied for my cashback, this was the email I received.

Good afternoon,

Unfortunately your recent request to switch to EON has failed, as this tariff is only available for Dual Fuel. (Gas and Electric combined).

We apologise as this was an error on our part, not EON. We unfortunately made this tariff available as a single fuel option.

We would like to take this opportunity to offer you £20 cashback per fuel for switching with us.

You can find alternative tariffs via www.simplyswitch.com, or you can call us on 0800 011 1395 and we will help you switch.

We can only apologise for any inconvenience. Should you wish to contact us then please email: [EMAIL="customerservice@simplyswitch.com"]customerservice@simplyswitch.com[/EMAIL]

Regards,

SimplySwitch Team.


So this means I will have to leave E.O.N pay a £30 exit fee, and hope simply switch pay me £20, and I gave these B***** my bank details, better check I still have some cash in there.

System

Why will you have to leave E.oN? Comparison sites are nothing more than organisations that match customers with a supplier. If the transfer to E.oN has actually gone through then you have nothing to worry about In my view. If the transfer broke E.oN's rules then E.oN is as guilty as the comparison site by taking forward the supply transfer. Are you sure that the transfer has actually gone through?

The E.oN rep may wish to comment.

footyguy

pothole50 wrote: »

I went onto the Simply Switch site and switched from First Utility to E.O.N. to get the cashback.

All went smoothly I am now with E.O.N and applied for my cashback, this was the email I received.

Good afternoon,

Unfortunately your recent request to switch to EON has failed, as this tariff is only available for Dual Fuel. (Gas and Electric combined).

We apologise as this was an error on our part, not EON. We unfortunately made this tariff available as a single fuel option.

We would like to take this opportunity to offer you £20 cashback per fuel for switching with us.

You can find alternative tariffs via www.simplyswitch.com, or you can call us on 0800 011 1395 and we will help you switch.

We can only apologise for any inconvenience. Should you wish to contact us then please email: [EMAIL="customerservice@simplyswitch.com"]customerservice@simplyswitch.com[/EMAIL]

Regards,

SimplySwitch Team.


So this means I will have to leave E.O.N pay a £30 exit fee, and hope simply switch pay me £20, and I gave these B***** my bank details, better check I still have some cash in there.

As MSE Martin says:

Cashback is only guaranteed when it has landed in your bank account.


You may now be with Eon, but are you on the tariff you selected? The above note implies you cannot be as that tariff was dual fuel only.

If you are not on the tariff you were offered, then you may not be on the best traiff for you.

If you are on the tariff you opted for, then go back and explain that to them.

E.ON_Company_Representative:_Helena

Morning pothole50,

I was wondering the same as Hengus really, has the switch actually gone through and are we [FONT=&quot]supplying[/FONT]?

footyguy has also made a very good point, if you are with us, what tariff are you on? Is this the best for your needs?

Sorry about all the questions

I'm here to help you if you need me, please just ask.

Thank you

Helena

System

If a customer applies to switch to a new supplier and agrees to a particular tariff offer, then the supplier would be in Breach of Contract if it placed the customer on a different tariff. My guess is that E.oN never actioned the request to switch. It does beg the question: who is responsible for informing the customer?

pothole50

I was with the company First Utility, I used the simply switch site to switch to the company E.O.N.

I am now with E.O.N as the switch has gone through and I am now on the tariff suggested by simply switch for a £15 cash back payment.

As the email implies it was the mistake of simply switch and not E.O.N.

I have contacted Simply Switch customer services, but no reply from them.

I should have made it clearer that the email was sent to me from Simply Switch customer service.

System

In law, a contract exists where an offer has been accepted and a consideration has been paid. If you are 100% sure that E.oN has taken over your supply, then E.oN, imho, has no option but to accept that a supply contract is in place.

If you agree to accept Simply Switch's offer then E.oN cannot reasonably expect you to pay a termination fee.

If there is a problem between the comparison site and the supplier, then this is for them to resolve at no cost or inconvenience to the customer.

footyguy

pothole50 wrote: »

I was with the company First Utility, I used the simply switch site to switch to the company E.O.N.

I am now with E.O.N as the switch has gone through and I am now on the tariff suggested by simply switch for a £15 cash back payment.

As the email implies it was the mistake of simply switch and not E.O.N.

I have contacted Simply Switch customer services, but no reply from them.

I should have made it clearer that the email was sent to me from Simply Switch customer service.

Good to hear you were accepted onto the tariff you wanted. Presumably it was the best deal for you

I'm a little confused, but probably not as much as Simply Switch are, on how you managed to get a tariff that was dual fuel only, but you got it as a single fuel.

As I said previously, "If you are on the tariff you opted for, then go back and explain that to them."

I'm confused as to how you say you contacted CS, but no reply from them. Why not call them yourself?

Ultimately, Martin's golden rule about cashback applies, sorry.
(see my previous post if you've forgotten what that is)

Tom_lacey

I am part of the MSE energy club and chose to change from Eon to Scottish power in July this year. I am still waiting for the switch. I have phoned Eon and they have told me that no one has applied for the switch. I have gone back to the energy club and can't apply for another switch because it says I have one pending what can I do:money:

System

Tom_lacey wrote: »

I am part of the MSE energy club and chose to change from Eon to Scottish power in July this year. I am still waiting for the switch. I have phoned Eon and they have told me that no one has applied for the switch. I have gone back to the energy club and can't apply for another switch because it says I have one pending what can I do:money:

CONTACTS

If you have any queries or concerns, you can email us at energyclub@moneysavingexpert.com. Please include your full name, the email address you joined with and your postcode.

pothole50

Just an update I called EON to find out what was going on and they tell me they are in talks with simply switch as they should not have offered the rates they did.

I thought I was paying EON for my electricity but I am informed it is simply switch who set the rates, and a few customers have been effected by this.

So I am now in a state of limbo until this mess is sorted out, but I am told that I am with EON for now but after talks which could last months with simply switch, I could get switched back to First Utility and the bills backdated to the date I switched.

I switched to save money from 0.1449/kWh to 0.1029/kWh, EON have already taken my direct debit but won't allow me to input meter reading, be very interested to see if First Utility take a direct debit as well.

What a mess