Avro Energy: Warning

Benight

Arthur494 wrote: »

We had a new boiler installed in July. Avro refused to reduce our monthly DDRs. or to refund the balance that built up until the end of the contract. The contract ended on 23 April and we are still waiting a month later for our £350 refund. When I complained they took a week to tell me that they had passed my request to the finance team, which has a ten working day turn around. We renewed with them as they were the cheapest, but doing so was an uphill task as, despite my providing them with my account number and a copy of my latest bill, they refused to believe that I was already a customer until I used the 'right' email address. Still, their gas and electricity seems as good as any other's.

The supplier has up to 6 weeks to produce a final bill, (from date they cease to supply you) and a further 2 weeks is then usually allowed for settlement.

If you have difficulties in future with regards to DD levels (with any energy supplier) perhaps following this MSE article will assist?

https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/