Avro Energy: Warning

System

RitaC wrote: »

I too am having problems with Avro. I am with them currently but my contract is due to end on 1st November. I switched to their Simple & MSE Collective 18 month fixed rate deal this month and have just had two emails, one after the other, telling me in the first I am now on variable rate and the second fixed rate. I have just tried to call them to clarify only to find at 4.15 p.m. that their lines are closed, even though they then go on to tell me their lines are open till 5.30 M-T. Another annoying aspect to their service is that no matter how many meter readings I send them, at the end of the month as requested, my bills are STILL ESTIMATED! I emailed them about this as well but after 3 working days still no response (so much for a reply within 24 hours). Not impressed with Avro, even if they do offer good rates.

I cannot comment on CS issues but the use of estimates is common amongst many suppliers who bill/raise a statement on a fixed date. For example, Zog bills on the last day of each month. A meter reading provided on the 28th was adjusted (estimated) by the Data Collectors for the last day of the month. A meter reading provided on the billing date was always used as a customer reading. On the other hand, suppliers like Octopus and Powershop raise a statement up to the day that the meter reading was provided. I am never sure why the supplier’s policy on the use of meter readings is never mentioned in FAQs.

cranford

I am billed by Avro to the 14th of the month and normally submitted my readings on the 12 or 13th. They do estimate for the one or two days but for me the estimates are very accurate.
Also there are a number of posters on the end of the " Avro Energy reviews: Give your feedback" thread that also have had the variable MSE 18 month collective switch letter but one confirms that they have been fixed.

badmemory

Do they actually take a DD before you have actually switched to them. I can understand a switch going through on say the 15th & the first DD being taken on the 15th, but do they really take one before that date?

wavelets

badmemory wrote: »

Do they actually take a DD before you have actually switched to them. I can understand a switch going through on say the 15th & the first DD being taken on the 15th, but do they really take one before that date?

According to their website, they say they take the first payment 21 days after signing up.

The actual switch, they say, may take up to 28 days from application to occur.

They also say that after the first payment, you can change the date of subsequent collections. (presumably to allow monthly collection say a day after you get paid)

Seigniority

Avro have opened an account in my housemate's name (but misspelled it) without his knowledge or permission.
They have repeatedly failed to contact us to provide any tariff information, and repeatedly demanded payment for debit that we have no accrued.
We attempted to switch before even moving into the property, which was blocked by them because there was apparently debit on the account (how?? we weren't even there!).
Have tried repeatedly to rectify the situation to no avail.
They have just sent us a notice to disconnect supply unless we pay the debit on the account we didn't create that has my housemate's name incorrectly spelled on it.
AVOID LIKE THE PLAGUE

wavelets

Seigniority wrote: »

Avro have opened an account in my housemate's name (but misspelled it) without his knowledge or permission.
They have repeatedly failed to contact us to provide any tariff information, and repeatedly demanded payment for debit that we have no accrued.
We attempted to switch before even moving into the property, which was blocked by them because there was apparently debit on the account (how?? we weren't even there!).
Have tried repeatedly to rectify the situation to no avail.
They have just sent us a notice to disconnect supply unless we pay the debit on the account we didn't create that has my housemate's name incorrectly spelled on it.
AVOID LIKE THE PLAGUE

Please see my advice to you in your other thread you have already started on this matter. Having 2 threads running at the same time will only confuse you further.

https://forums.moneysavingexpert.com/discussion/5929174/avoid-avro

Jules0145

I’m with Avro and they are cheap BUT they are beyond cheeky and don’t treat their staff at all well in fact very badly - so bad their staff turnover is huge! When you get in credit they want to keep your money and say you need to be at least two months worth of money in credit! This is actually against their license and if you want your money back because your in credit, they cannot keep it whatever they say. I eventually got mine back. Another problem with Avro is you can never get through on the telephone and they constantly shut down their telephone system - mmm for “maintenance” because they can’t cope...... I wonder why??? Because they treat their staff badly and so they leave as soon as they can! I too will leave ASAP but be warned - they are a law unto themselves, TRY to do as they wish and yes they take your money upfront. It’s not about Customer Service as they really don’t care if you go or stay but rather it’s all about making money and oh the people who run the company are barely out of nappies and think they know it all!

welshmoneylover

Seigniority wrote: »

Avro have opened an account in my housemate's name (but misspelled it) without his knowledge or permission.
They have repeatedly failed to contact us to provide any tariff information, and repeatedly demanded payment for debit that we have no accrued.
We attempted to switch before even moving into the property, which was blocked by them because there was apparently debit on the account (how?? we weren't even there!).
Have tried repeatedly to rectify the situation to no avail.
They have just sent us a notice to disconnect supply unless we pay the debit on the account we didn't create that has my housemate's name incorrectly spelled on it.
AVOID LIKE THE PLAGUE

You have moved in on a deemed contract, you need to contact them with all the tenants details, date of TA start and your opening reads. This avoids any problems.

geek0

Jules0145 wrote: »

I’m with Avro and they are cheap BUT they are beyond cheeky and don’t treat their staff at all well in fact very badly - so bad their staff turnover is huge! When you get in credit they want to keep your money and say you need to be at least two months worth of money in credit! This is actually against their license and if you want your money back because your in credit, they cannot keep it whatever they say. I eventually got mine back. Another problem with Avro is you can never get through on the telephone and they constantly shut down their telephone system - mmm for “maintenance” because they can’t cope...... I wonder why??? Because they treat their staff badly and so they leave as soon as they can! I too will leave ASAP but be warned - they are a law unto themselves, TRY to do as they wish and yes they take your money upfront. It’s not about Customer Service as they really don’t care if you go or stay but rather it’s all about making money and oh the people who run the company are barely out of nappies and think they know it all!

I am just eperiencing this, been ringing all day and it says they are closed. Emailed them instead.

Arthur494

We had a new boiler installed in July. Avro refused to reduce our monthly DDRs. or to refund the balance that built up until the end of the contract. The contract ended on 23 April and we are still waiting a month later for our £350 refund. When I complained they took a week to tell me that they had passed my request to the finance team, which has a ten working day turn around. We renewed with them as they were the cheapest, but doing so was an uphill task as, despite my providing them with my account number and a copy of my latest bill, they refused to believe that I was already a customer until I used the 'right' email address. Still, their gas and electricity seems as good as any other's.