Yodel courier forged my signature

Marktheshark

the_lunatic_is_in_my_head wrote: »

Easiest thing is for the OP to contact their local Yodel depot, preferably in person if it's not too far away, they are far less likely to fob them off than CS and can check the GPS data as well as with the driver.

The OP has no contract with Yodel.

the_lunatic_is_in_my_head

Marktheshark wrote: »

The OP has no contract with Yodel.

It's irrelevant, the depot are likely to be helpful.

Marktheshark

Not when they think someone is accusing them of theft they wont be.

Gavin83

usefulmale wrote: »

But in answer to your post, the OP has no evidence that they have not got the package, merely their say-so.

How does someone prove they haven't received a package?

I'm with the others here, I think the OP has a case. Generally a parcel is considered the sellers responsibility until it is in possession of the buyer. If the buyer is claiming they haven't received it then it's up to the seller to prove otherwise. It's entirely up to the court if they feel this evidence is enough.

In the OP's case I'd send a LBA even if I wasn't intending on following it up. For the cost of a stamp it might prompt the seller to take this a little more seriously. At the end of the day it's the sellers fault for using such a poor delivery company.

Also make sure you leave the feedback this deserves.

the_lunatic_is_in_my_head

Marktheshark wrote: »

Not when they think someone is accusing them of theft they wont be.

I didn't suggest the OP accuses them of theft.

Marktheshark

the_lunatic_is_in_my_head wrote: »

I didn't suggest the OP accuses them of theft.

They have already stated, the parcel was delivered.
There is no other option than accusing them of theft or dishonesty .

the_lunatic_is_in_my_head

Marktheshark wrote: »

They have already stated, the parcel was delivered.
There is no other option than accusing them of theft or dishonesty .

If you wish to think that way, up to you, but based on 10 years of dealing with couriers, with whom I have no contract, my advice would be talk to the depot, they will help.

Marktheshark

Have you read the thread, they have tried that twice already.

the_lunatic_is_in_my_head

Marktheshark wrote: »

Have you read the thread, they have tried that twice already.

I have read the thread, OP says they went to the depot to collect the parcel and was told it wasn't there but they'd keep it for him. The response from Yodel regarding contacts has clearly come from CS either by email or chat and been C&P into the opening post.

I don't see any indication from the OP that they have complained directly to the depot in person.

usefulmale

Gavin83 wrote: »

How does someone prove they haven't received a package?

I'm with the others here, I think the OP has a case. Generally a parcel is considered the sellers responsibility until it is in possession of the buyer. If the buyer is claiming they haven't received it then it's up to the seller to prove otherwise. It's entirely up to the court if they feel this evidence is enough.

In the OP's case I'd send a LBA even if I wasn't intending on following it up. For the cost of a stamp it might prompt the seller to take this a little more seriously. At the end of the day it's the sellers fault for using such a poor delivery company.

Also make sure you leave the feedback this deserves.

You can't prove you have not received the package but, as the potential plaintiff, they would have to. That's how cases work.

The seller need only provide the proof of delivery and signature as a defence and the seller would almost certainly win.