BT Incompetence

briancarter

We keep on getting a fault on our BT broadband line. Most days it drops out requiring us to reboot the hub. I have contacted BT numerous times and after going through the same process of checks the operator books an engineer to come out to see us. So far two engineers have failed to turn up and i have wasted two days of holiday waiting for them. Unfortunately we live in the countryside and BT are the only broadband operator in our village, otherwise i would be shot of them ASAP. Any ideas on how to get this resolved?

JJ_Egan

The engineer is from BT Open Reach and moving supplier is still on a BT OR engineer call out .

Have you used your customer help pages BT Community Forum ??.
You can often get a top level CS to take up your problem .

Sun-Is-Fun

JJ_Egan wrote: »

The engineer is from BT Open Reach and moving supplier is still on a BT OR engineer call out .

Have you used your customer help pages BT Community Forum ??.
You can often get a top level CS to take up your problem .

Definitely do that. I switched by father to BT and was going round in circles getting his speed issue fixed (they'd capped his speed). Telephone calls to India were useless. Engineer visits never turned up, etc. Used that forum mentioned in the quote above and got everything sorted. Hope you do too !

iniltous

Although there may be no LLU providers like Sky or Talk Talk , you don't have to use BT Consumer for your service, there will be lots of providers that will provider phone and/or broadband, if you mean that service has to come down 'BT' network, that's Openreach, not BT Consumer,