Gemini PCN when I was parked 70 miles away.

Psyance

Carthesis wrote: »

Try this on for size:

Many thanks!!
All submitted and I will see what they have to say
:beer:

The_Deep

How about warning them that you will be seeking recompense for your time.

Psyance

Well, that was a VERY quick response! They came back within a few hours with the message below.
Is it worth asking them to provide their evidence as to why they felt they had the right to request my data??

Good afternoon,

I refer to your correspondence regarding PCN ###### which was issued to your vehicle.

We have investigated your case and have considered the points that were raised.

I am pleased to confirm that on this occasion, the above PCN has been cancelled and the case is now closed.

The cancellation number is: ######

We apologise for any inconvenience caused and assure our best intentions at all times.

Kind Regards

Appeals Centre

fisherjim

I am pleased to confirm that on this occasion........

Scamming Muppets still trying to give the impression they are right though!

Psyance

fisherjim wrote: »

I am pleased to confirm that on this occasion........

Scamming Muppets still trying to give the impression they are right though!

It is funny, although the part I like most is;

Assure our best intentions at all times.

:rotfl:

fisherjim

Psyance wrote: »

It is funny, although the part I like most is;

Assure our best intentions at all times.

:rotfl:

Be fair the office junior spent seven minutes on a customer care course to learn that!

Psyance

fisherjim wrote: »

Be fair the office junior spent seven minutes on a customer care course to learn that!

:rotfl:

/10char

beamerguy

"I am pleased to confirm that on this occasion......."

It's just scammers language, it means

"We don't want to be whooped in court and made to look stupid"

Herzlos

Psyance wrote: »

Well, that was a VERY quick response! They came back within a few hours with the message below.
Is it worth asking them to provide their evidence as to why they felt they had the right to request my data??

Good afternoon,

I refer to your correspondence regarding PCN ###### which was issued to your vehicle.

We have investigated your case and have considered the points that were raised.

I am pleased to confirm that on this occasion, the above PCN has been cancelled and the case is now closed.

The cancellation number is: ######

We apologise for any inconvenience caused and assure our best intentions at all times.

Kind Regards

Appeals Centre

I'd use that to complain to the DVLA - They've essentially admitted they have no case or reason to have requested the data. I mean, they haven't said it was a good will gesture, just that they cancelled it after consideration of your appeal.

Carthesis

Exactly. Fire a complaint off to David Dunford at the DVLA data assurance team.

Point out to them that, while you accept that automated systems might make mistakes and misread reg nos via. ANPR, this is why the IAS COP *REQUIRES* there to be suitable and sufficient manual checking to be in place to ensure personal data is not incorrectly requested. If the ANPR image is sufficiently unreadable that it can be mistaken for a different vehicle, then the manual checks should either:

a) identify the error and subsequently identify the correct vehicle;

or

b) deem the plate unreadable and dismiss the charge before they do so much as print a letter.

What they SHOULD NOT DO is try it on by just sending NtKs out to the "best guess" or "closest match" reg number in the hope that the poor mug on the other end pays up regardless.

You'll get some response saying that in this case the appeals process has proven adequate such that the charge has been cancelled.

Don't fall for it - that isn't the point. The point is that your data should never have been accessed in the first place.

I also note that the cancellation does not - as EXPRESSLY REQUIRED - confirm that your personal details have now been deleted. I'd be tempted to respond and insist on that clarification, reminding them that if you don't get said confirmation inside the remaining 6 days from the original date, you'll take it up with the DVLA and the ICO.

You might also want to write to your MP using a modified version of the BMPA template letter outlining your case, and pointing out that the claimed "99% accuracy" of ANPR is clearly misleading etc. etc. etc.