Short-changed at Morrisons self-service till

amiaspden

Have just got back from shopping, my total was £8.94, I put a tenner in and got 6p in change!

Decided not to do anything about it as how could I prove I hadn't had the missing £1? And I didn't want to be stuck there for ages trying to resolve it for the sake of £1. I once had a machine chew up a £20 note and thought I was never going to get home ...

Has this happened to anyone else and if so, what did you do?

On the plus side, I picked up a penny from the pavement on the way home so now I'm only 99p down!

teddysmum

amiaspden wrote: »

Have just got back from shopping, my total was £8.94, I put a tenner in and got 6p in change!

Decided not to do anything about it as how could I prove I hadn't had the missing £1? And I didn't want to be stuck there for ages trying to resolve it for the sake of £1. I once had a machine chew up a £20 note and thought I was never going to get home ...

Has this happened to anyone else and if so, what did you do?

On the plus side, I picked up a penny from the pavement on the way home so now I'm only 99p down!

I would have mentioned it at the customer service desk, if I noticed while in the store and they would probably pay up as a gesture, besides checking that the machine had not run out of change.


At home, I would have called them, so they'd check the machine , but would be convinced that I'd dropped the missing coin somewhere on the way home (probably in the car, where I've sometimes dropped money or card from my jeans pocket).

balletshoes

i've had it happen to me, at both Morrisons and Waitrose - both times I called the customer service assistants over and they sorted out my correct change.

System

Just ask the customer service assistant who will either - open the till and give you the difference or take it out the refunds till at customer service - where they make a note saying to give £x back to that till.

Self scans run out of money - esp the ones nearest the entrance to the group of the self scans as customers are too lazy to walk a few yards to use the others. Yet walk past these when they leave! What's that all about? I have friends that work for supermarkets and they don't understand this at all.

I had a fiver ripped to shreads at a self scan in Sainsburys and therefore it was still asking me for the £2.something for my shopping. I know they top up the coins daily, the notes, weekly - hence why you may see some selfscans closed at the end of the week.

POPPYOSCAR

Your money your choice I know.

It may only be £1 but I would have called someone over.

JReacher1

I've had it the other way where instead of giving me a £5 note they've given me a £10 note. I assume because they've put them in the wrong slot.

daytona0

JReacher1 wrote: »

I've had it the other way where instead of giving me a £5 note they've given me a £10 note. I assume because they've put them in the wrong slot.

Did you complain about being long-changed?

milliemonster

I had it happen to me in Morrisons with a £20 note that I put in to pay and it didnt even register any money and swallowed my £20 note! There was no way I was leaving without that but the assistant sorted it although it took a while, it's put me off using morrisons self service tills again

System

daytona0 wrote: »

Did you complain about being long-changed?

Well, it would be rectified once a customer bought £7 worth of shopping with a £20 note and got £8 in change.

Regarding missing change, when it has happened to me, the assistant opened the door and the missing coin(s) fell out as missed the chute

DigForVictory

Machines are stupid, but Programmed. If you are staunch that it's done you out of a pound,the staff are inclined to believe you & can open the box to see where the engineering has failed & a coin missed where it should have gone.
Go back & be clear - you've checked & want your pound.
It may help to phone ahead so customer services can check the machine as soon as possible - I wonder how many others have been short-changed?!

hollydays

DigForVictory wrote: »

Machines are stupid, but Programmed. If you are staunch that it's done you out of a pound,the staff are inclined to believe you & can open the box to see where the engineering has failed & a coin missed where it should have gone.
Go back & be clear - you've checked & want your pound.
It may help to phone ahead so customer services can check the machine as soon as possible - I wonder how many others have been short-changed?!

Agree with this.
I think the op needs to have more faith in themselves. I believe in the goodness of people , and the strength of my own integrity showing through.I expect to be believed.

It's unlikely the staff won't believe you if you have the courage of your convictions.Its just a pound.

It's possible the money had Got stuck in the machine , this happened to me with a note, but you need to deal with it at the time.