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Orange billing headache!!
Hi guys!
Currently having some issues with Orange mobile
Took out a contract in August last year
New phone, 100 anytime minutes, 75 texts, orange care
As I am often on the move, I have my bills sent to my parents house, so I don't get to go through them too often - however, it seems that Orange haven't been including my texts in my bill - charging me at 12p per text.
This amounts to about £90 so far. Orange customer service are refusing to do a recalculation/refund as I took the contract at a shop. They say the deal I'm meant to be getting isn't one they actually offer.
They are refusing to contact the shop (in Bath, I live in London) to get a copy of the contract I signed.
Any ideas what action I can take? Ofcom? Presumably this counts as a breach of contract on their part if they're unwilling to refund me - so could I just end my contract now?
Thanks
Alex
Currently having some issues with Orange mobile
Took out a contract in August last year
New phone, 100 anytime minutes, 75 texts, orange care
As I am often on the move, I have my bills sent to my parents house, so I don't get to go through them too often - however, it seems that Orange haven't been including my texts in my bill - charging me at 12p per text.
This amounts to about £90 so far. Orange customer service are refusing to do a recalculation/refund as I took the contract at a shop. They say the deal I'm meant to be getting isn't one they actually offer.
They are refusing to contact the shop (in Bath, I live in London) to get a copy of the contract I signed.
Any ideas what action I can take? Ofcom? Presumably this counts as a breach of contract on their part if they're unwilling to refund me - so could I just end my contract now?
Thanks
Alex
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