Laptop wont connect to home sky internet

AndyPix

You didnt open CMD with administrator privilages .
You need to right click, and "run as administrator"

alanco15

Ah yes, I thought you meant in the black box which pops up. It didn't give me that option t there
But Just tried as you said before, it seemed to follow commands this time
But still the same, says Connected, local only. With red cross showing between unidentified network and internet
Thanks for your replies so far

Rubidium

Open an admin command prompt and type ipconfig /all followed by enter and copy and paste the results here.

alanco15

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Dayo-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Home

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

Physical Address. . . . . . . . . : 00-22-69-30-6D-25
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.32(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 10 November 2016 15:44:33
Lease Expires . . . . . . . . . . : 11 November 2016 16:48:12
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : 00-1E-EC-5C-1D-1A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2a02:c7d:5d64:c200:8050:2adb:fb7f:2856(Pr
eferred)
IPv6 Address. . . . . . . . . . . : fd50:9ead:aebe:0:8050:2adb:fb7f:2856(Pref
erred)
Temporary IPv6 Address. . . . . . : 2a02:c7d:5d64:c200:88e:71b2:99d1:78df(Pre
ferred)
Temporary IPv6 Address. . . . . . : fd50:9ead:aebe:0:88e:71b2:99d1:78df(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::8050:2adb:fb7f:2856%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.44(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 10 November 2016 16:47:33
Lease Expires . . . . . . . . . . : 11 November 2016 16:47:33
Default Gateway . . . . . . . . . : fe80::c23e:fff:fe3b:9cc%10
192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 251666156
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-38-E5-93-00-1E-EC-5C-1D-1A

DNS Servers . . . . . . . . . . . : fd50:9ead:aebe:0:c23e:fff:fe3b:9cc
192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.home
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : isatap.Home
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

C:\Windows\system32>

neilmcl

Tell me when you connect the laptop directly to the router via ethernet, do you switch of wifi on the laptop?

It seems a bit odd that the ethernet adapter still thinks it's connected in the above listing?

Do us a favour, shutdown (not a restart) the laptop (you are shutting it down right, rather than just closing the lid?), manually restart it and make sure it's not connected via ethernet, just use wifi and repeat the ipconfig command.

alanco15

I done it via the Ethernet, cause it was the only way I could send pasted info, do you mean do the command whilst not connected to Ethernet, then plug in Ethernet so I can send info

Rubidium

alanco15 wrote: »

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig/all

Windows IP Configuration..............................

That looks fine and I'm guessing that it is a wireless encryption problem.

Check that you have the latest driver compatible with your operating system for your Atheros AR5007EG Wireless Network Adapter here if not download and install.

neilmcl

Agree, the next step would be to update your wifi adapter driver.

alanco15

Thank you I will have a look, can you tell what widows I have from that info, I guess I'll have to connect via cable to do this download first
Thanks for looking

neilmcl

alanco15 wrote: »

Thank you I will have a look, can you tell what widows I have from that info, I guess I'll have to connect via cable to do this download first
Thanks for looking

Bring up the command prompt again (cmd) and type winver