Laptop wont connect to home sky internet

alanco15

Hello all , wonder if you can point me in the right direction.
I have a laptop which connects automatically ok to my work open internet connection (no password required)
but when i take it home it picks up the sky hub in available connections and i enter password on back of box but when i connect i get no internet. ( connection problem )

what should i be checking ? not very computer literate im afraid , i know the basics
thanks all

TadleyBaggie

Possibly the wireless adapter has got a manual setting that suits the work wifi. Try setting the IP4 configuration to "Automatic".

alanco15

Hi yes i think i remember setting to Auto at home , but still wouldnt work ?

neilmcl

alanco15 wrote: »

Hi yes i think i remember setting to Auto at home , but still wouldnt work ?

Switch the router off and all the devices that connect to it then back on again in turn as it might be an IP issue.

London50

As above, this happens too mine at times but after the router is switched off then on again all then is back to normal :0)

alanco15

ok i will give a try , thank you, could you please explain what an IP issue is ( sorry to be a numpty :-)

marty2be2000

it's also possible for a policy to be applied to the laptop by work, in setting a web proxy server so that all traffic in the web browser is recorded and monitored and malicious software blocked. Without a connection back to the office the laptop will almost seem as if its not connected to the internet because its trying to find the proxy server at work.

is this a corporate laptop or your own?

alanco15

Hello, update,
It is my own laptop, ( given to me by father on law, it was his home laptop )
Connected automatically to work open internet, I just do my own stuff on it , not work related
When it's at home , I get in the network and Sharing tab
My laptop _ unidentified network _ x_internet

It says connected to sky, with speed , duration signal quality excellent,
In properties it says , connect auto
In security it says wpa2_personal
Encryption wars
And network security key I entered the router password

So it all looks like it's connected. But no actual internet

Driving me mad
Any more thoughts please

AndyPix

open up a command prompt as admin.


(hit start, type cmd, RIGHT click the black box and click run as administrator)


then in the black box that appears, type the following, pressing enter after each line.


netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns




See how you get on

alanco15

Just tried above
It says
1.failed requires elevation, no user specified settings to reset
2.requires elevation
3.No operation can be performed on wireless or local network whilst media content disconnected
4.requires elevation

All means nothing to me sorry,

alanco15

Also just tried hardwire to home router and internet works fine