Plusnet Connection Problem or Bose Soundtouch?

tekton23

Hi,

I have my fibre broadband with Plusnet and we run a Bose Soundtouch music system which is installed in our Living Room.

We can not run an ethernet cable from the router to the Bose System and this is not an option in the future. So the next best option was a powerline adaptor that connects to the router over the flat's electric circuit. This gives a full signal strength on the Bose app and works well for a while.

The issue is, that the connection drops out quite frequently. So if listening to the radio, it suddenly goes silent and can take a few minutes to reconnect. This can happen every few hours, or on a bad day every few minutes.

It is so annoying to have a really good quality sound system, that keeps cutting out.I have tried several different solutions, but I am now left wondering if it is a Plusnet issue? We also have a IP Baby Monitor and I notice the connection drops there too. The general connection speed in the room is around 20 megabits. However, I suppose this only tells me how fast the connection is when it is working well. It does not tell me how consistent or reliable the connection is over time. I have tried websites that test the reliability of the connection, however as we seem to have a dynamic IP, they all say it is not possible to run the test.

Is anyone experiencing similar issues? Is it with the Bose app, a problem with the radio/music streaming service or a problem with Plusnet.

I can't see any reason why, once the powerline network is set-up, that it would then drop off so often!

Thanks,

T23

JJ_Egan

Powerlines can and do drop due to interference .
i would reset your router .
reset power line channels .
Replace powerline with ethernet to test .

forgotmyname

Tell your neighbours to stop using microwaves and many other devices on the 2.4 and increasingly 5GHZ bands.

Does the internet drop out on the router or just wireless devices?

If its just the wireless then its your adapters or setup.

Anthorn

As JJ Egan says, dropping out is pretty much standard with Powerline.

An alternative is a wireless range booster / range extender / access point which has an Ethernet port. You set it up to connect wirelessly with a wireless router and then use the Ethernet port for a wired connection.. Loads such devices about - try Maplin or Amazon

i.e. BT 11ac WiFi Range Extender - AC 1200, Dual Band £39.99 at Currys
http://www.currys.co.uk/gbuk/computing-accessories/networking/wifi-range-extenders/bt-11ac-wifi-range-extender-ac-1200-dual-band-10124035-pdt.html

brewerdave

I have my main PC connected via powerline adaptor to the router -drops out several times a day and can take several minutes to reconnect automatically unless I'm actually sat in front of PC and do a reset. At first I blamed the router until I tested by leaving a laptop connected to router by ethernet cable, and proved that the actual internet connection was still live when the main PC lost routing.
I've had two sets of powerline adaptors and both had the issue;I blame it on spikes on the mains circuits when things switch eg boiler,freezer,kettle.