Help/advice Virgin 200mb

Lex068

I'm hoping i can get some advice and help with my current Virgin Deal

I have been a customer with virgin for over 12 years. So that is pretty loyal right? Not from their point of view i guess

I was originally paying £36.98 for Broadband 150Mb and Talk Weekends (never use telephone ever, in fact it's unplugged)

I was on 100mb originally i believe with the free upgrade to 150 happening at some point. (can't remember when)

I was happily paying £36.98 ...

Then

My bill changed on Jul 26, 2016 to £39.58

I had no idea why until later on. Apparently my loyalty bonus had run out because I was out of my 12 month contract. It's funny how you are deemed no longer loyal even though you are still paying the bill and haven't cancelled...

I then tried my best to arrange a better deal. I was offered a deal £34.99 (before the so called price hike) Which didn't seem that great at the time.

I wasn't told at the time of any adjustments. Next person I spoke to offered the same deal but that it would be dropping to 100mb rather than the 150mb that i'm currently on. Or i could pay more to go up to 200mb.

I explained i was offered the same deal for 150mb where i was told that wasn't right. They couldn't process 150mb as there is no code for it? The guy spoke down to me as well...

Rang again the same day spoke to someone else who was a little more polite and he confirmed that the best deal was the 100mb offer for £34.99. Requested to speak to manager where i was told that they would call me back in 10 days. I agreed to be put on the call list and he came back to offer me 150mb for 12 month £34.99. Said we would still wait for the manager call as i wasn't happy with being messed about and being offered the original offer before being messed about.

That last call was on the 12th August and have never received a call back. I spoken to them a few times since and have never been able to speak to a manager. I also tried to get a better deal for the 200mb gaming broadband mainly because of the speed throttling i have been receiving.

The pricing has been contradictory and prices seem to be going up.

I would settle for £40 for the 200mb line but again tonight i was told that would not be possible (Just seen it online for new members??) They were saying it would be £46 for 6 months then it goes up to £48...

I'm very tired of dealing with them to be honest

also whist I have been trying to sort this all out my bills have increased gradually
August £42.98
September £42.98
October £46.47!?

My question to you is what deals have you had for 200mb connection with or without phone line? Can i do better? Should i leave?

JJ_Egan

See your identical post yesterday or do you not like the answer .

200mb then it is VM .

Loyalty no as this is a forum that really points the way for users to be disloyal and move to the cheapest .