SKY TV charging me after I moved to Virgin
in TV MoneySaving
10 replies 2.5K views
In August 2016 I bought a new TV from PC World. This is not something that happens often - I am a low-waged single parent of two young boys, relying on Working and Child Tax Credit - I don't have any spare money at the end of the month. However, I had inherited some money from my Granddad, and we needed a new TV. At PC World we were won-over when the sales assistant put our details into her calculator and worked out that we could get a more economic deal with Virgin than Sky, including Fibre Optic broadband, which appealed to my 13 year old. My recollection is that the sales assistant told us that Virgin would 'do everything' - ie the transfer would happen automatically. We signed up, and I received an email from Curry's/PC World outlining what we had purchased. I received an email from Virgin confirming the date of transfer and when their engineer would visit. Neither of those emails told me I ought to be pro-active in informing SKY of the planned change. Our TV went over to Virgin, as did our broadband and landline. I presumed this meant the transfer had occurred. Call me naive! It was only 2 days ago (November 4th) that I saw that Sky had continued to take out approx £56 per month for their TV services, despite us not having used SKY since the Virgin installation on 12th September. I even gave away our SKY box! This amounts to approximately £150 for services we did not use. We had been SKY customers for just two months short of four years. I phoned SKY but every representative I spoke to just sounded me out with 'terms and conditions' and that even though the broadband and landline transferring had been done automatically, apparently I should have known to contact them directly regarding the TV. They all were adamant that there was no way I was entitled to any refund, and in fact, are continuing to charge me for another month as cancellation notice. This has left me feeling very upset. I have two sons (13 and 8) and Christmas looms. We have missed SKY TV but consoled ourselves that at least we were saving some money. Now I discover we have not only not been saving money, but paying more than double what we were paying before! How can these multi-nationals between them not refund us if only out of good-will?
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