Smart parking

murdock99uk

So anyway,got an email back from the lease company but they are only willing to do a partial refund of the administration fee (don't know how much)
Do I get aggressive with them,demand a full refund and threaten them with BVRLA? Or do I just accept the offer from them?

Coupon-mad

Doesn't sound too awful, they would argue they had to do some admin (under £20 wouldn't be terrible). But you need it put on your file that in future YOU will appeal such PCNs and they are not generally anyone's liability than the driver, in most cases (100% your liability as soon as you appeal and 100% yours anyway when it's Smart Parking who do not use the POFA).

So tell them that's how you will handle these in future & you do not expect such a large fee again, if at all, for merely emailing you a copy or putting it in the post/replying to the parking firm giving your name as hirer. Explain that several hire firms are more flexible than this and your future business depends partly on how they intend to resolve this dispute for the future so this never recurs (bearing in mind private parking 'tickets' are a racket and all too common even for the most circumspect driver).

Fruitcake

murdock99uk wrote: »

So anyway,got an email back from the lease company but they are only willing to do a partial refund of the administration fee (don't know how much)
Do I get aggressive with them,demand a full refund and threaten them with BVRLA? Or do I just accept the offer from them?

As C-M says, they had to spend time reading the PCN even though they handled it incorrectly, so I think a small fee is OK.
I would however give them the choice of a partial refund and you will never use them again and will tell everyone you know to avoid them, or a full refund and you won't leave negative feedback.

I would however ask the BVRLA why this still keeps happening when companies have been told many times already to just pass on PCN details to the hirer.

murdock99uk

Thanks guys great advice