Hyundai IX35 clutch / gearbox problems

rob7475

AdrianC wrote: »

Which just means that, after 60k, there is no chance whatsoever of claiming on the warranty for a clutch problem. Within that mileage, the same generic wear and tear exclusions will apply as the rest of the car.

And you're at 90% of that blanket exclusion mileage, you say?

Yes - the cars done 54k. I wouldn't expect a clutch to wear out at that sort of mileage though (unless I was a granny who sits with her foot on the clutch all the time!!)

My last car was 6 years old and had done 130k when I sold it. It was still on it's original clutch and felt to have plenty of life left in it. Up until a few years ago, I was driving around 50k a year. Surely, If my driving style was at fault, I'd have worn a clutch out before now.

rob7475

sillygoose wrote: »

The figures for Hyundai show them to be largely reliable. As in all things on the web people intrinsically post more negative experiences than positive ones.

The IX35 was a massive success, there are vast numbers out there so the level of issues seen online will seem high. It doesn't mean the vast majority of owners won't have a reliable and trouble-free ownership.

A recent business reliability survey placed Hyundai 12th in the top 20, above brands like Lexus, Land Rover, Mini, Mazda, Volvo.

I agree with you - I checked reliability figures before buying. I think I may have just got a "Friday afternoon" car.

Problems I've had so far are:

EGR valve replaced
Reversing camera fault
Car going into limp mode when accelerating (several visits and the dealer couldn't find a fault. Had to get Hyundai involved to get the dealer to change the fuel filter which had recently been fitted during a service. This fixed the problem)
Boot leaking
Rattle from door
Coolant loss which took three visits to be resolved.

sillygoose

rob7475 wrote: »

I agree with you - I checked reliability figures before buying. I think I may have just got a "Friday afternoon" car.

Problems I've had so far are:

EGR valve replaced
Reversing camera fault
Car going into limp mode when accelerating (several visits and the dealer couldn't find a fault. Had to get Hyundai involved to get the dealer to change the fuel filter which had recently been fitted during a service. This fixed the problem)
Boot leaking
Rattle from door
Coolant loss which took three visits to be resolved.

yes. once fixed I think I would be looking to move that one on soon...

Lorian

You have been quite unlucky.

has the gearbox oil been replaced at any point?

has the clutch been bled, including air from the slave cylinder?

Check the white runners on the gearbox selector on the top of the gearbox are clean (a touch of silicon lube or lithium spray is ok)

Check the 4 bolts that hold the selector case down look tight.

Marktheshark

Make it clear if they want the job, "It is a warranty issue"
Or it will be getting done at a much cheaper garage.

rob7475

Marktheshark wrote: »

Make it clear if they want the job, "It is a warranty issue"
Or it will be getting done at a much cheaper garage.

Problem is, I've had to give them the go ahead to strip the gearbox to check the clutch to see if it's wear and tear or not. So if they claim it is wear and tear, I'd still have to pay the labour for stripping it down, then have the hassle of getting the car towed somewhere else to be fixed.

rob7475

Lorian wrote: »

You have been quite unlucky.

has the gearbox oil been replaced at any point?

has the clutch been bled, including air from the slave cylinder?

Check the white runners on the gearbox selector on the top of the gearbox are clean (a touch of silicon lube or lithium spray is ok)

Check the 4 bolts that hold the selector case down look tight.

The car is serviced by Hyundai, so if its in the service schedule to replace the gearbox oil, it should have been done. The service schedule's in the car so i can't check when gearbox oil should be changed.

AdrianC

Marktheshark wrote: »

Make it clear if they want the job, "It is a warranty issue"
Or it will be getting done at a much cheaper garage.

Nobody will approve a warranty claim before the clutch can be inspected. And the clutch can't be inspected until it's out of the car.

Once the gearbox is out, it's more hassle and cost to get the car elsewhere for reassembly than the extra labour for doing it there.

rob7475

Just thought I'd post a quick update on this. The garage stripped the gearbox to remove the clutch and informed me that in their opinion, the clutch was worn due to wear and tear and would be chargeable.

Hyundai UK asked the garage to send them pictures of the clutch. Hyundai UK have looked at the pictures and in their opinion the clutch looks fine.They have instructed to garage to investigate the gearbox and have agreed with me that a clutch problem is unlikely to affect only 4th and 6th gears.

Hyundai UK are paying for a hire car while mine is off the road as the courtesy cars given by the dealership are nowhere near big enough as a family car.

So far, I'm impressed with Hyundai UK's assistance but disappointed that the dealership tried to take the easy option by selling me a new clutch that wasn't needed.

gabitzul

Good result so far, keep us updated.

I think it's rare to see manual gearbox issues these days (unless mistreated and/or not maintained), so it will be interesting to see the outcome.