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Netflix - ombudsman? (and Now TV - subtitles?)

1ipstick · 2016-11-01 21:38:26

Are Netflix governed by any kind of ombudsman or regulator? I have a complaint about how they are dealing with a hearing-impaired member of the family and they are refusing to give a satisfactory response. Is there something like Trading Standards I can make a case to? We are paying full-price and receiving substandard…