WREN KITCHENS - anyone else had a similar experience?

wealdroam

Anne, if you want some more light reading, try here:

forums.moneysavingexpert.com/showthread.php?t=3461405

NTRao

The sales and customer care people were great, delivery was in time and damaged pieces were delivered in time( But there were plenty of damaged pieces). The product, fixtures, trims, for example handles, trays that were put in the initial order were changed with an excuse that they not being made or out of manufacturing line. Then they are replaced with some other make or model cheaper materiel in the order. But On the delivery date what was shipped were different, when asked the second one is also out of stock and not anymore being manufactured. When we had shortage of handles we have to wait for 15 weeks, the handles were eventually shipped when I threaten to go to court to refund my money. The side panels in the show room were different from the one that were shipped and was not communicated. When we have been to the showroom and compared to the one we had they were different when asked the sales man and the manager of the showroom said those slim plain edge panel are not being manufactured and cannot help.

Over all the quality of the panel shipped and the carcass is very bad and cheap.

FYI, the installation is hardly 7 months , costed 16K. Now we are seeing the edges of the side panels for wall mounted cabinets are splitting which is pathetic. I am worried for the panels attached to Dish washer and the drawers under the sink.

Alignment of the drawers have also gone bad, trust us we hardly have any heavy cutlery in these drawers.

Above issues are few to name, but there were plenty of issues. Overall the quality of Wren Kitchens is very bad we are totally dissatisfied.

Thanks

Steveg2710

I had a kitchen fitted November 2017 they just finished January 2019. The doors and draws don’t shut right.
The kitchen is fitted over 2 inches out of square.. I got told to put a rug down to hide the tile line and the doors and draws are fit for purpose,,,
They are unprofessional and the advertisements are a pile of rubbish. I paid £22k and feel this is a complete pile of rubbish. DO NOT US WREN,, I have had better kitchens from mfi and band q
Wren are liars with a team that don’t care.. it is theft want they are doing.. looking forward to a programme being made about them and the fitters that agree with the customer then lie when wren speak to them wan……...,! Keep well away

Steveg2710

They are a waste of time and should be shut down

missticketyboo

Our wren journey started March 2018 and today we are still trying to get it completed Feb 2019.. id love to hear from anyone who has managed to actually get - the kitchen they wanted - a completed kitchen or a complaint resolved !

The latest complaints team member i have is particularly skilled in not actually answering quwstions and presenting with options that are not practical and when refused telling me that hes trying to work with me here ...

Ejohns

5 weeks down the line after many missing parts and badly measured pieces which were more expensive than we needed. We were then asked by the designer (used loosely) to buy more pieces to briges the gaps he had is measured and designed. There have been so many missing pieces now that out fitter can't fit us in for another 3 weeks to finish the kitchen as he has over run and has other people booked. 15k kitchen which has been more stressful than the cheap kitchen we just pulled out! It's a cowboy firm and Mickey mouse company. Do yourself a favour and AVOID. :mad::mad:

TheTalkingDead

WREN=We Ruin Everything New. Missing parts inferior products supplied from the agreement, often suppliers of WRONG kitchens and fittings, no morals, maximum fuss, often left in limbo with customer service, dont communicate, cant organise a P-up in a brewery even if they owned one. sums them pretty accurate.

SloneRanger

I'm a carpenter with 40 year's experience including fitting kitchens.

I fitted my daughter's kitchen a few months ago, having first tried to talk her out of buying a Wren kitchen, there are many equally good and cheaper brands around; she is somewhat headstrong and had been seduced by Wren's superb showroom, and she rarely listens to Dad's unwanted advice anyway. I didn't have the sort of problems that other forum members have experienced, in fact everything arrived as scheduled (although one panel had a Howden's label on it, hmm?) , very well wrapped and well documented, and the delivery men were very helpful and professional. There was one incorrect work top but this issue was quickly resolved. The new kitchen now looks very nice. So, what is my beef?

Firstly, their pricing system is very murky; they claim they are giving massive discounts when all they are doing is quoting an obscenely inflated list price and knocking off 60%. You end up with three columns of figures which never quite tally. The discount operates when you order five or more units; my daughter ordered the same range of units for her utility room (four cupboards and a work top) at the same time as her kitchen but it was treated as a separate order and the same items cost much more than those for the kitchen. Several consumable items were unnecessarily doubled up, e.g. mitre bond, joint filler (no work top joints in the utility), a chunk of polystyrene for safe holding of doors, a roll of work top edging strip, yet these were supplied with the work tops, and all at far greater prices than would be charged at your local builders merchants. Their own brand taps were expensive compared with well known and reputable brands. The designer included decorative end panels like they were going out of style, even where there was no space for them. I had to argue that point quite robustly with the salesman and his manager even where it was blatantly obvious the panels could not go in; to be fair they relented and made a price adjustment but it should not have reached that point and it wasted my time going to the showroom.

My second issue is that from a fitter's point of view the fittings supplied were of very poor quality, some not fit for purpose and overall not at all what you'd expect from a high profile supplier.

I could go on a lot more but I'm not into book writing. My advice is to avoid Wren and go for a reputable local firm or find a good, honest fitter (there are some about) or builder who can design your kitchen (it's common sense with a sprinkling of imagination, not rocket science) and order off the internet, you're more likely to get what you need rather than what the salesman wants to sell you. Final comments: new kitchens usually cost silly money, just like double glazing, solar panels etc.. At the end of the day, a kitchen for most people is just a work room which soon becomes clutterded up, not a grand library or study in somebody's mansion.
If you're looking for a reliable fitter you can always try me, available on hahajustkidding!

Lewis_io

I too have had a stressful and long winded experience with wren. When the kitchen arrived, it wasn’t complete. We had to wait around 4 weeks for the worksurface to arrive and had numerous issues - the freezer was completely dented and damaged, the oven didn’t work, there were various things missing. It took us around 7 weeks in all from the date of receiving the kitchen to actually having a workable fully complete kitchen. We have two young children so it wasn’t easy having to live without a kitchen for so long. We spent 16k and they offered £76.37 as compensation. We had so many deliveries because things were wrong that I had to wait in for 6 separate deliveries due to incorrect items or damaged items. I would not use wren kitchens ever again.

photome

There used to be a few Facebook groups about how bad wren are, wren kept getting them closed down