Warranties 2000 rejected claim

Drumlegend

Hey guys, hopefully someone can give me some legal advice!

My car fans broke on my car and Warranties 2000 are meant to cover electrics so I got it it done and then when I claimed they rejected my claim as I didn't get authorisation before hand.

I didn't realise you had to! There are no terms and conditions on their website and I needed to get the work done asap with the cold weather in Scotland.

Is there anything I can do?

Thanks in advance

Tothepoint.

And there's nothing on your paperwork?

AdrianC

Drumlegend wrote: »

...they rejected my claim as I didn't get authorisation before hand.

I didn't realise you had to!

What did the Ts & Cs booklet say?
Getting prior authorisation is normal - otherwise the claim process would be ripe for abuse. How do the warranty company even know your fan was faulty? I'm sure the garage didn't keep it after replacing it. And, if they did, how do the warranty company know it actually came from your car? For all they know, you have a mate who's given you a spurious invoice which you'll be splitting 50/50.

There are no terms and conditions on their website

There's very, very little of anything on their website - they aren't pitching the website at the policyholder, because you aren't their customer.

Is there anything I can do?

You can say "pretty, pretty please with sugar on top" and flutter your eyelashes at them. Beyond that, not a sausage. You would have been provided with their claims procedure, which - in this at least - is absolutely standard - and you did not follow it.

Drumlegend

AdrianC wrote: »

What did the Ts & Cs booklet say?
Getting prior authorisation is normal - otherwise the claim process would be ripe for abuse. How do the warranty company even know your fan was faulty? I'm sure the garage didn't keep it after replacing it. And, if they did, how do the warranty company know it actually came from your car? For all they know, you have a mate who's given you a spurious invoice which you'll be splitting 50/50.



There's very, very little of anything on their website - they aren't pitching the website at the policyholder, because you aren't their customer.



You can say "pretty, pretty please with sugar on top" and flutter your eyelashes at them. Beyond that, not a sausage. You would have been provided with their claims procedure, which - in this at least - is absolutely standard - and you did not follow it.

I was given a certificate to say I was with them, no Terms on it, my garage told me to get the work done and then contact them.

Oh well £350 out of pocket. Lesson learned

nobile

As a motorist that has been scammed more than once by the motoring trade, I still agree that you need to notify them of the issue before booking it in for repair.

Otherwise the whole industry would just fall apart from corruption.

If your kitchen ceiling collapsed, you would notify your home insurance company & registering a claim before calling in a builder to put it right...wouldn't you?