Laptop very slow

Susan1942

I am wondering if anyone can give me any advice My laptop is very slow and hanging before it opens any page It is also sticking when I try to scroll up on any page I would appreciate any advice I switched off the modem and cleared the history The laptop is 4 years old and I have had this problem for some considerable time now Sue

Laz123

The first thing to do is scan for nasties. Download, install and update this http://filehippo.com/download_malwarebytes_anti_malware/ It's free but don't click on any trial version. What antivirus do you use, what windows version?

Susan1942

I am using Windows 7 and use Norton Security I have carried out full scan use optimise and tube up etc Seems to make no difference carried out a speed test
Will try your suggestion Many thanks
Sue

fleshandbone

Is anything running in the background?

Fightsback

"I am using Windows 7 and use Norton Security"

Causes no end of problems. Uninstall Norton and try a free AV such as Avira and see if your problems disappear. Come back if they don't.

almillar

Is it only on the web that it's slow?
What browser are you using?
Try a different browser - Chrome/Firefox for example.

dazanteney4

Getting rid of the temp files using something like c cleaner is a good place to start i find.

Susan1942

Thanks for replies I am just doing the Malware bytes scan at the moment
I am using Firefox but yesterday tried Chrome yesterday without any success
Today I am finding that even my tablet is slow to load up but not as slow as the Laptop.
I have not tried my Desktop which I very rarely use I spoke to Talk Talk about a week ago. They confirmed that the speed was very slow. They got me to switch off the Modem and switch it back on . Speed prior to this was 3.4 After it was 5.6 They said this was within normal limits for my area.
I am not too concerned at the rate but rather that it hangs or tells me it is not responding.. I will report back when this scan is complete
Many thanks Sue

grumpycrab

Fightsback wrote: »

"I am using Windows 7 and use Norton Security"

Causes no end of problems. Uninstall Norton

2nd thing to check for and uninstall is Trusteer Rapport.

Susan1942

The scan showed up 3 issues so I have got rid of them. Will see if that improves the situation before I do anything further. Many thanks Sue

debitcardmayhem

Fightsback wrote: »

"I am using Windows 7 and use Norton Security"

Causes no end of problems. Uninstall Norton and try a free AV such as Avira and see if your problems disappear. Come back if they don't.

based on which premise is that then ? crap guess or do you know it could possibly windows 7 and norton, or could it be DNS or hey it could be wet finger in air, at least try to help what is causing slowness not general finger pointing at symantec.
the laptop could be an 8086 ....